Satellite Medical Care Coordinator - Scheduling & Support

Pinehurst Surgical Clinic; Sanford (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

Pinehurst Surgical Clinic in Sanford, ME is seeking a Medical Coordinator to support the clinical team and coordinate patient care across the continuum. You will manage scheduling, patient education, provider communication, and clinical documentation to optimize outcomes and efficiency.

Ideal candidates have experience in medical offices, familiarity with EMR systems, and strong communication skills. This role emphasizes HIPAA compliance and exceptional patient service in a fast-paced clinic

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

Responsibilities

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients using iHealth task list, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre-appointment instructions.

Skills

Communication skills

Customer service

Attention to detail

Multi-tasking

HIPAA compliance

Education

High school diploma

Associate degree preferred

Tools

EMR systems

Patient portals

Office communication tools

Job description

Pinehurst Surgical Clinic in Sanford, ME is seeking a Medical Coordinator to support the clinical team and coordinate patient care across the continuum. You will manage scheduling, patient education, provider communication, and clinical documentation to optimize outcomes and efficiency.

Ideal candidates have experience in medical offices, familiarity with EMR systems, and strong communication skills. This role emphasizes HIPAA compliance and exceptional patient service in a fast-paced clinic