ASC Scheduling Coordinator (Sanford GI)

ADP, Inc.; Sanford (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Pinehurst Medical Clinic (PMC) is seeking a dedicated PMC ASC Scheduling Coordinator to enhance the patient experience by coordinating scheduling in the ambulatory surgery center and clinic. You will collect demographics, insurance details, and payments at check-in/out and schedule appointments for both confirmed and new patients.

The role involves reviewing medical records, understanding GI procedures, and ensuring compliance with clinical guidelines and open-access scheduling.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• One to three months related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Greet and direct patients and visitors for the ASC, serving as a liaison between patients and medical support staff.
• Enter patient demographic and insurance information, and collect payments at check-in/out or when scheduling.
• Schedule patient appointments for established and new patients for the clinic and ASC.
• Review patient medical records to support open-access colonoscopies and ensure documentation.
• Advise patients on financial obligations including co-pays and insurance eligibility.
• Handle calls, messages and inquiries with accurate information.
• Process mail and paperwork, scan and index into patient chart.
• Check eligibility daily and resolve failed claims until they pass audits.

Skills

Patient scheduling

Medical office coordination

Customer service

Education

High school diploma or GED

Tools

TouchWorks

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time 110 Dennis Sanford GI, Sanford, NC, US

10 days ago Requisition ID: 3475

Pinehurst Medical Clinic (PMC)

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

Benefits to support you and your family:

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here to watch our benefit video or click here for our benefits overview guide.

What will you do as a PMC ASC Scheduling Coordinator

As a PMC ASC Scheduling Coordinator you will serve as an essential part of the patient’s experience by acting as a liaison between patients and medical support staff by greeting, instructing and directing patients and visitors for the ASC. The ASC Coordinator is responsible for entering all patient demographic, insurance information, and collection of payments upon check in/out or when scheduling an appointment. The ASC Coordinator will also be responsible for scheduling patient appointments for both established and when appropriate new patients for the clinic and ASC.

A day in the life of a PMC ASC Scheduling Coordinator may include:

• Schedule open access patients into the ambulatory surgery center (ASC) according to clinical algorithm established by ASC-approved guidelines
• Obtaining and/or reviewing patient medical records such as office notes/test results including lab work and imaging studies to support open-access colonoscopies being scheduled.
• Demonstrate specific knowledge as it relates to GI surgical procedures and when/what insurances require the engagement of the pre-certification department to begin their process of authorization.
• Ensure Medical records were reviewed for prior GI procedures both at PMC and outside institutions to ensure screening clinical frequency guidelines are being followed and documented.
• Complete all follow-up secretary team tasks and delegated tasks for appts, tests, etc. within Touch works your dept. (Electronically, Paper, & by task)
• Advise patients regarding certain financial obligations including but not limited to co-payments, deductible amounts, insurance eligibility, etc.
• Answer telephones and returns calls in a timely manner, taking messages, handling requests, and providing accurate information as necessary.
• Handle mail, paperwork via fax, and medical records, assuring accuracy and completeness. To include scanning paperwork and indexing it into the patient chart
• Check eligibility on each patient daily and work all failed claims until claims pass audits
• Performs other duties as assigned.

Required Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• One to two-year experience in a medical office setting.

Shift: Day Shift (Monday through Friday) no weekends or holidays

Pay Type: Hourly (Non-Exempt)

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.