Medical Call Center Representative

Chapa-De Indian Health; Grass Valley (CA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Retirement match

Job summary

Chapa-De Indian Health in Grass Valley, CA is seeking a Call Center team member to be the first voice of compassion for patients. You will field inbound calls, schedule appointments, and provide information on services and health inquiries.

The role emphasizes professionalism, compassionate patient interactions, and efficient escalation of urgent matters to medical staff. Employment offers comprehensive benefits and a patient‑centered mission.

Qualifications

• High school diploma or GED.
• 1-year hands on experience answering high volume phone calls.
• Proficiency using a computer, preferably health record systems.
• Strong customer service approach to problem solving situations.
• Basic knowledge of medical terminology.

Responsibilities

• Field inbound calls from patients with professionalism and compassion.
• Schedule appointments and coordinate with healthcare providers.
• Provide accurate information on services, procedures, and general health inquiries.
• Escalate urgent matters to appropriate medical staff promptly and efficiently.

Skills

Customer service

Phone support

Medical terminology knowledge

Education

High school diploma or GED

Tools

Health record systems

Job description

Come join the Call Center Team! Be the First Voice of Compassion by connecting patients to care, the Chapa-De Way in Grass Valley. Hourly Pay: $25.00-$26.00

Comprehensive Benefits:

• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
• Retirement Plan with 6% match

What You'll Do

• Field inbound calls from patients with professionalism and compassion
• Schedule appointments and coordinate with healthcare providers
• Provide accurate information on services, procedures, and general health inquiries
• Escalate urgent matters to appropriate medical staff promptly and efficient

What You'll Bring

• High school diploma or GED.
• 1-year hands on experience answering high volume phone calls
• Proficiency using a computer, preferably health record systems.
• Strong customer service approach to problem solving situations.
• Basic knowledge of medical terminology.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).