Compassionate Patient Care Call Center Specialist

Chapa-De Indian Health; Grass Valley (CA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Retirement match

Job summary

Chapa-De Indian Health in Grass Valley, CA is seeking a Call Center team member to be the first voice of compassion for patients. You will field inbound calls, schedule appointments, and provide information on services and health inquiries.

The role emphasizes professionalism, compassionate patient interactions, and efficient escalation of urgent matters to medical staff. Employment offers comprehensive benefits and a patient‑centered mission.

Qualifications

• High school diploma or GED.
• 1-year hands on experience answering high volume phone calls.
• Proficiency using a computer, preferably health record systems.
• Strong customer service approach to problem solving situations.
• Basic knowledge of medical terminology.

Responsibilities

• Field inbound calls from patients with professionalism and compassion.
• Schedule appointments and coordinate with healthcare providers.
• Provide accurate information on services, procedures, and general health inquiries.
• Escalate urgent matters to appropriate medical staff promptly and efficiently.

Skills

Customer service

Phone support

Medical terminology knowledge

Education

High school diploma or GED

Tools

Health record systems

Job description

Chapa-De Indian Health in Grass Valley, CA is seeking a Call Center team member to be the first voice of compassion for patients. You will field inbound calls, schedule appointments, and provide information on services and health inquiries.

The role emphasizes professionalism, compassionate patient interactions, and efficient escalation of urgent matters to medical staff. Employment offers comprehensive benefits and a patient‑centered mission.