Dental Call Center Representative

Chapa-De Indian Health; Grass Valley (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO) and holidays

Retirement plan with employer match

Collaborative team environment

Job summary

Chapa-De Indian Health in Grass Valley, CA is seeking a Dental Call Center Representative to help patients access dental care by answering high-volume calls, scheduling appointments, and connecting patients with the appropriate care team. You will document interactions accurately and contribute to a compassionate patient experience.

The role requires a high school diploma or GED and at least 1 year of experience answering calls; dental terminology, Medi-Cal and private insurance knowledge are

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of hands-on experience answering high-volume phone calls.
• Dental experience and knowledge of dental terminology, Medi-Cal, and private insurance eligibility are preferred.

Responsibilities

• Answer high-volume incoming calls and assist patients in a courteous and helpful manner.
• Schedule dental appointments and help manage cancellations, no-shows, and available appointments.
• Verify Medi-Cal, private insurance, Sliding Scale, and PRC eligibility and communicate relevant information to patients.
• Accurately document calls in the EHR and work closely with front office and clinical teams to address patient needs.

Education

High school diploma or equivalent

Job description

Help Our Community Smile Their Best and Live Their Best!

Join Chapa-De’s Dental team as a Dental Call Center Representative, where you’ll help patients access the dental care they need by answering incoming calls, scheduling appointments, providing information, and connecting patients with the appropriate care team. You’ll help create a positive patient experience while keeping communication accurate, efficient, and compassionate.

Hourly Pay:

$25.00-$26.00

Schedule:

Monday- Friday 8:00 AM - 5:00 PM

Exceptional Benefits:

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match
• Work alongside a collaborative team dedicated to providing person-centered care to our community.

What You'll Do:

• Answer high-volume incoming calls and assist patients in a courteous and helpful manner.
• Schedule dental appointments and help manage cancellations, no-shows, and available appointments.
• Verify Medi-Cal, private insurance, Sliding Scale, and PRC eligibility and communicate relevant information to patients.
• Accurately document calls in the EHR and work closely with front office and clinical teams to address patient needs.

What You'll Bring:

• High school diploma, GED, or equivalent.
• At least 1 year of hands-on experience answering high-volume phone calls.
• Dental experience and knowledge of dental terminology, Medi-Cal, and private insurance eligibility are preferred.

If you're passionate about helping others, thrive in a team environment, and want to make a meaningful impact in the community, we'd love to meet you!

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).