Dental Call Center Representative

Chapa-De; Grass Valley (CA); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Chapa-De is seeking a Dental Call Center Representative in Grass Valley, CA to handle high-volume phone inquiries, schedule appointments, and assist patients with insurance verification and eligibility.

The role emphasizes accurate documentation in the EHR, coordination with front office and clinical teams, and a compassionate, patient-centered approach within a nonprofit dental care setting.

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of hands-on experience answering high-volume phone calls.
• Dental experience and knowledge of dental terminology, Medi-Cal, and private insurance eligibility are preferred.

Responsibilities

• Answer high-volume incoming calls in a courteous and helpful manner.
• Schedule dental appointments and manage cancellations, no-shows, and available slots.
• Verify Medi-Cal, private insurance, Sliding Scale, and PRC eligibility and communicate relevant information to patients.
• Accurately document calls in the EHR and collaborate with front office and clinical teams.

Skills

Phone support

Customer service

Documentation

Education

High school diploma or GED

Tools

EHR systems

Job description

Help Our Community Smile Their Best and Live Their Best!

Join Chapa-De’sDental team as a Dental Call Center Representative, where you’ll help patients access the dental care they need by answering incoming calls, scheduling appointments, providing information, and connecting patients with the appropriate care team. You’ll help create a positive patient experience while keeping communication accurate, efficient, and compassionate.

Hourly Pay:$25.00-$26.00

Schedule:Monday- Friday 8:00 AM - 5:00 PM

Exceptional Benefits:

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage

• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)

• Retirement plan with a 6% employer match

• Work alongside a collaborative team dedicated to providing person-centered care to our community.

What You'll Do:

• Answerhigh-volume incoming callsand assist patients in a courteous and helpful manner.

• Schedule dental appointments and help manage cancellations, no-shows, and available appointments.

• VerifyMedi-Cal, private insurance, Sliding Scale, and PRC eligibilityand communicate relevant information to patients.

• Accurately document calls in the EHR and work closely with front office and clinical teams to address patient needs.

What You'll Bring:

• High school diploma, GED, or equivalent.

• At least 1 year of hands-on experience answeringhigh-volume phone calls.

• Dental experience and knowledge ofdental terminology, Medi-Cal, and private insurance eligibilityare preferred.

If you're passionate about helping others, thrive in a team environment, and want to make a meaningful impact in the community, we'd love to meet you!

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).