Medical Call Center Receptionist: Patient Scheduling

Allied Digestive Health; Hamilton Township (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Voluntary benefits

Time-Off Benefits

EAP

401K

Commuter Benefits

Job summary

Hamilton Gastroenterology Group in Hamilton, NJ is seeking a Medical Reception Call Center 2 to be the first point of contact for patients, handling calls, scheduling, and information requests.

The role emphasizes HIPAA compliance, empathy, accuracy, and coordination with medical staff to ensure smooth patient flow and high satisfaction.

Candidates should have prior medical reception or call center experience and be proficient with EHR systems.

Qualifications

• High school diploma or equivalent.
• Experience in a medical reception or call center environment.
• Familiarity with electronic health record (EHR) systems and appointment scheduling software.
• Strong communication skills, both verbal and written.
• Basic knowledge of healthcare terminology and patient privacy regulations (HIPAA).

Responsibilities

• Answer and manage a high volume of incoming calls from patients seeking appointments, information, or assistance.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems.
• Provide clear and courteous communication regarding office policies, procedures, and patient instructions.
• Maintain patient confidentiality and comply with HIPAA and other relevant healthcare regulations.
• Coordinate with medical staff to relay messages, update patient records, and ensure smooth patient flow.
• Handle patient inquiries and concerns with empathy, escalating complex issues to supervisors or clinical staff as appropriate.
• Document call details and patient interactions thoroughly and accurately in the system.

Skills

Communication

Organizational skills

EHR proficiency

Empathy

Problem-solving

HIPAA knowledge

Education

High school diploma or equivalent

Tools

EHR systems

Call center software

Job description

Hamilton Gastroenterology Group in Hamilton, NJ is seeking a Medical Reception Call Center 2 to be the first point of contact for patients, handling calls, scheduling, and information requests.

The role emphasizes HIPAA compliance, empathy, accuracy, and coordination with medical staff to ensure smooth patient flow and high satisfaction.

Candidates should have prior medical reception or call center experience and be proficient with EHR systems.