Patient Care Call Center Receptionist

Allied Digestive Health; Red Bank (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

Voluntary benefits

Time-off benefits

EAP (Employee Assistance Program)

401K

Job summary

Allied Digestive Health in Red Bank, NJ is seeking a Full Time Medical Receptionist Call Center 1 to join the Red Bank Gastroenterology team. The role manages high volumes of calls, schedules appointments in the EHR, and informs patients about clinic hours and services.

You will verify insurance, protect patient privacy, and support billing processes. The position requires a high school diploma, healthcare customer service experience, knowledge of medical terminology, and proficiency with

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience in healthcare.
• Knowledge of medical terminology and healthcare procedures.
• Proficiency with EHR and scheduling software.
• Strong communication and interpersonal skills with diverse patients.
• Certification as Medical Receptionist or Medical Administrative Assistant.
• Bilingual abilities, especially Spanish, preferred.
• Experience with HIPAA regulations and patient privacy.

Responsibilities

• Answer and manage a high volume of inbound calls.
• Schedule, reschedule, and confirm patient appointments using EHR and call center software.
• Provide patients with appointment prep, clinic hours, and services offered.
• Verify patient information and insurance details for proper documentation and billing.
• Maintain confidentiality of patient records per HIPAA and healthcare regulations.
• Assist with data entry, updating records, and coordinating with medical staff.
• Handle inquiries and complaints with empathy and escalate when needed.

Skills

Strong communication

Bilingual abilities (Spanish preferred

HIPAA compliance awareness

Interpersonal skills

Customer service excellence

Knowledge of medical terminology

Education

High school diploma or equivalent

Healthcare customer service experience (preferred)

Tools

EHR systems

Scheduling software

Job description

Allied Digestive Health in Red Bank, NJ is seeking a Full Time Medical Receptionist Call Center 1 to join the Red Bank Gastroenterology team. The role manages high volumes of calls, schedules appointments in the EHR, and informs patients about clinic hours and services.

You will verify insurance, protect patient privacy, and support billing processes. The position requires a high school diploma, healthcare customer service experience, knowledge of medical terminology, and proficiency with