Medical Billing Customer Care Specialist

Charles River Medical Associates; Ashland (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation/Sick days

Job summary

Charles River Medical Associates is seeking a Customer Service Representative for our busy billing office in Ashland. The position is full-time, 40 hours per week, 7:30am to 4:00pm, with base pay of $21-$24 per hour.

Medical background preferred and a focus on accuracy and patient communication. The ideal candidate will handle customer inquiries via phone, email, or in person, perform data entry, and coordinate with internal departments to resolve issues while maintaining confidentiality and

Qualifications

• Medical background preferred.
• Experience handling billing inquiries is a plus.
• Ability to manage data entry accurately and efficiently.

Responsibilities

• Deal with customers via emails, phone, or face to face.
• Provide information or explain services to customers.
• Tactfully handle confrontational or stressful interactions.
• Complete supporting paperwork and data entry as required.
• Listen to customer queries and escalate when needed.
• Respond promptly to customer problems.
• Draft documents, letters or statements as required.
• Maintain records of customer interactions.
• Coordinate with internal departments to resolve matters.

Skills

Strong communication

Negotiation skills

Attention to detail

Multitasking

Confidential data handling

Proficient computer skills

Written and verbal communication

Patient service

Job description

Charles River Medical Associates is seeking a Customer Service Representative for our busy billing office in Ashland. The position is full-time, 40 hours per week, 7:30am to 4:00pm, with base pay of $21-$24 per hour.

Medical background preferred and a focus on accuracy and patient communication. The ideal candidate will handle customer inquiries via phone, email, or in person, perform data entry, and coordinate with internal departments to resolve issues while maintaining confidentiality and