Customer Service Representative

Charles River Medical Associates; Ashland (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation/Sick days

Job summary

Charles River Medical Associates is seeking a Customer Service Representative for our busy billing office in Ashland. The position is full-time, 40 hours per week, 7:30am to 4:00pm, with base pay of $21-$24 per hour.

Medical background preferred and a focus on accuracy and patient communication. The ideal candidate will handle customer inquiries via phone, email, or in person, perform data entry, and coordinate with internal departments to resolve issues while maintaining confidentiality and

Qualifications

• Medical background preferred.
• Experience handling billing inquiries is a plus.
• Ability to manage data entry accurately and efficiently.

Responsibilities

• Deal with customers via emails, phone, or face to face.
• Provide information or explain services to customers.
• Tactfully handle confrontational or stressful interactions.
• Complete supporting paperwork and data entry as required.
• Listen to customer queries and escalate when needed.
• Respond promptly to customer problems.
• Draft documents, letters or statements as required.
• Maintain records of customer interactions.
• Coordinate with internal departments to resolve matters.

Skills

Strong communication

Negotiation skills

Attention to detail

Multitasking

Confidential data handling

Proficient computer skills

Written and verbal communication

Patient service

Job description

• Base Pay $21.00 - $24.00 / Hour

Description

Customer Service Representative for our busy billing office in Ashland. Medical Background preferred.

Hours of the position: 40 hours a week, 7:30-4pm

At Charles River Medical Associates, we provide a work culture that is empowering. We encourage our team to be great and give their best each day. Our valued employees are the foundation of our success and are the key to fulfilling our mission. CRMA supports employee learning and development and strives to promote within.

Requirements

Duties and Responsibilities of a Customer Service Job

• Deal with the customers via emails, over the phone, or face to face
• Provides customer additional information or explains services
• Tactfully handles confrontational or stressful interactions
• Completes supporting paperwork and data entry as required
• Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
• Respond to the problems of the customer promptly
• Draft the necessary documents, letter or statements, as required by the customer
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with the internal department to find solutions and resolve matters

Customer Service Job Skills

• Strong communication and negotiation skills
• Detail oriented and works with a high degree of accuracy
• Ability to multitask
• Handles confidential financial and personal information appropriately
• Ability to tactfully handle stressful and difficult situations
• Should be able to use the computer extremely well
• Should have great communication skills: written and verbal communication
• Should be able to handle a lot of data that is available, and all of this must be done at good pace
• Should be able to maintain their composure even if the customer is being rude
• Should have good listening skills, since most of the time, communication with the customers is done over the phone
• Should be attentive to detailing Medical background as secretary, biller or referral co-ordinator

Customer care is a way of solving queries of the customers and giving them information

Summary

• Employees who work 24 hours or more a week are Benefit Eligible
• Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.
• 11 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.