Medical Assistant — Patient Flow Pro & Care Champion

Optum; Burlington (VT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive & recognition programs

Equity stock purchase

401k contribution

Job summary

Atrius Health, part of the Optum family, seeks a Medical Assistant to support clinicians across departments, optimize patient flow and ensure adherence to procedures in a busy practice.

The role involves scheduling, coordinating care, and assisting with documentation, while contributing to care improvement initiatives and staff onboarding. We offer a comprehensive benefits package and a supportive growth environment.

Qualifications

• High School Diploma or GED.

Responsibilities

• Maintains a high degree of technical expertise and serves as a resource to other Medical Assistants.
• Manages patient flow, access and scheduling for clinicians to optimize appointment availability.
• Manages clinicians' daily schedule to expedite care and maximize clinical time.
• Coordinates the practice when clinicians are unavailable and ensures needed information is provided to clinicians.
• Sorts and reviews clinician mail and messages; answers questions when appropriate.
• Monitors issues and resolves concerns regarding patient satisfaction and compliance with procedures.
• Identifies and communicates patient concerns to supervisor for resolution.
• Handles patient and third-party requests for documentation of medical information.
• Completes forms for visits and verifies prior authorizations.
• May rotate across departments as a float; supports multiple areas.
• Participates in care improvement activities and Onboarding of new staff.

Education

High School Diploma or GED

Job description

Atrius Health, part of the Optum family, seeks a Medical Assistant to support clinicians across departments, optimize patient flow and ensure adherence to procedures in a busy practice.

The role involves scheduling, coordinating care, and assisting with documentation, while contributing to care improvement initiatives and staff onboarding. We offer a comprehensive benefits package and a supportive growth environment.