Advanced Medical Assistant: Flow & Care Coordination

UnitedHealth Group; Boston (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Equity stock purchase plan

Job summary

Atrius Health in Boston, MA is seeking a Medical Assistant II to provide expanded clinical support across clinicians and departments. You will help manage patient flow, assist with scheduling, and handle documentation while ensuring compliance with guidelines and high patient satisfaction.

Ideal candidates have a High School/GED and 3+ years in a clinical setting, with experience as a Medical Assistant. The role offers benefits and an hourly pay range based on full-time status.

Qualifications

• High School/GED required; 3+ years in a clinical setting with at least one year as Medical Assistant (bachelor's/associate may substitute for one year).
• Strong communication and organizational skills; ability to manage patient flow and scheduling.

Responsibilities

• Maintains a higher degree of technical expertise than Medical Assistant I and serves as a resource to others.
• Manages patient flow, access and scheduling for clinicians to optimize appointment availability.
• Schedules clinicians' daily activities to expedite care and maximize clinical time.
• Coordinates practice operations when clinicians are unavailable and ensures proper information is communicated.
• Sorts and reviews clinician mail and screens MyHealth messages; addresses questions when appropriate.
• Identifies and resolves patient satisfaction and workflow issues; advocates for patients as needed.
• Handles patient and third-party requests for documentation of medical information.
• Completes forms for visits and verifies prior authorizations as needed.
• May rotate as a float position across departments and participate in care-improvement activities.
• Trains and orients new staff and may assist in onboarding.

Skills

Patient flow management

Clinical support

Communication skills

Team collaboration

Education

High School/GED

Tools

MyHealth portal

Electronic Medical Records (EMR)

Job description

Atrius Health in Boston, MA is seeking a Medical Assistant II to provide expanded clinical support across clinicians and departments. You will help manage patient flow, assist with scheduling, and handle documentation while ensuring compliance with guidelines and high patient satisfaction.

Ideal candidates have a High School/GED and 3+ years in a clinical setting, with experience as a Medical Assistant. The role offers benefits and an hourly pay range based on full-time status.