Senior Medical Assistant: Care Coordination & Flow

Optum; Burlington (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Atrius Health, part of the Optum family, is seeking a Medical Assistant to provide expanded clinical support across one or more clinicians and departments in eastern Massachusetts. You will help manage patient flow, schedule optimization, and ensure accurate information exchange to support high-quality care.

As a Medical Assistant, you will work closely with clinicians, train and orient new staff, and participate in care-improvement activities while maintaining a patient-focused, collaborative

Qualifications

• Required Qualifications: High School Diploma or GED.

Responsibilities

• Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's.
• Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians.
• Manages clinicians' daily schedule to expedite care and maximize clinical time.
• Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information.
• Sorts, manages and reviews clinician mail. Maintains and screens MyHealth messages. Addresses incoming questions when appropriate.
• Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction and compliance with procedures.
• Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice.
• Handles patients and third party requests for documentation of medical information.
• Completes forms needed for visits and submits to MD for review. May review patient record for missing information.
• May serve as departmental float position rotating among departments.
• Participates in care improvement activities such as RIEs, VSAs, and MDIs.
• Trains and/orients new staff as needed. May be involved in interviewing and on-boarding of new staff.
• May represent department on groups related to upgrades of the electronic medical record.

Education

High School Diploma or GED

Job description

Atrius Health, part of the Optum family, is seeking a Medical Assistant to provide expanded clinical support across one or more clinicians and departments in eastern Massachusetts. You will help manage patient flow, schedule optimization, and ensure accurate information exchange to support high-quality care.

As a Medical Assistant, you will work closely with clinicians, train and orient new staff, and participate in care-improvement activities while maintaining a patient-focused, collaborative