Medical Assistant: Patient Care & EHR Coordination

Vail Health Hospital; Colorado; Remote; USD 32,000 - 43,000; Full time

Benefits offered by this job

Wellbeing reimbursement funds

403(b) contribution eligibility

Job summary

Vail Health is seeking a healthcare support professional to assist providers and clinical teams with patient care, recordkeeping, and administrative duties in our Colorado facility.

The role involves handling patient calls, portal messages, and refill requests while ensuring HIPAA compliance and accurate documentation in the EHR. PRN (POOL) benefits include wellbeing funds and 403(b) eligibility.

Qualifications

• Basic knowledge of medical terminology, medical equipment, HIPAA compliance, and OSHA rules and regulations.
• 2 years of experience with applicable patient care and administrative duties preferred.

Responsibilities

• Fields patient phone calls and voicemails promptly and in a professional manner.
• Addresses patient portal and electronic health record (EHR) messages through the drop box within an acceptable timeframe established by providers and leadership.
• Communicates with necessary provider or team member regarding patient questions and concerns.
• Receives patient refill requests and processes appropriately based on appropriate workflow based on qualifying factors for refill.
• If refill cannot be processed by the clinical assistant, the clinical assistant sends the request to the provider with necessary information to process the request.
• Manage provider’s patient portal messages, sort to appropriate inboxes within the EHR or address messages as needed.
• Closes loop with patient on requests, questions, results, or concerns.
• Ensures accuracy and proper documentation in the patient’s electronic health record.
• Communicate with clinical care team as needed.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

Skills

HIPAA compliance

Medical terminology

Communication with patients

Job description

Vail Health is seeking a healthcare support professional to assist providers and clinical teams with patient care, recordkeeping, and administrative duties in our Colorado facility.

The role involves handling patient calls, portal messages, and refill requests while ensuring HIPAA compliance and accurate documentation in the EHR. PRN (POOL) benefits include wellbeing funds and 403(b) eligibility.