Medical Assistant -Office

Sage Hospice, Primary and Palliative Care; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Three Oaks Hospice is hiring an Office-Based Medical Assistant to provide essential administrative support to the medical and clinical staff. You will handle calls, refill requests, and document actions in the Electronic Health Record, while coordinating with providers to ensure smooth patient flow.

The role requires a high school diploma and at least 1 year of clinical assistant experience, with strong communication and confidentiality skills.

Qualifications

• High school diploma
• 1 year of experience as a medical assistant
• Must have reliable transportation, valid driver’s license and automobile insurance
• Knowledge of medical terminology and medical office software preferred
• Excellent customer service skills with clear communication
• Maintain patient confidentiality
• Ability to multi-task, be detail oriented with follow-through
• Must work well with a team and show flexibility

Responsibilities

• Enters information into the Electronic Health Record.
• Answers phone calls from patients, physicians, and facilities regarding clinical items.
• Sends medical transcriptions to referring providers as needed.
• Assesses medical and education needs of the patient and provides education as directed by the provider.
• Reviews the provider's schedule to ensure patient flow.
• Follows up on orders, labs and imaging as needed.
• Obtains Prior Authorizations.
• Manages medication refills.
• Performs other duties as assigned.

Skills

Communication

Multi-tasking

Detail oriented

Time management

Team player

Confidentiality

Customer service

Organizational skills

Medical terminology

EHR familiarity

Education

High school diploma

Tools

Electronic Health Record (EHR) systems

Medical office software

Job description

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Sage Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care.

Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.

Why Work For Us

We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth, this is the place to be. Join our team!

Position Summary:

The Office-Based Medical Assistant provides administrative support to the medical and clinical staff, which includes answering incoming calls, managing medication refill requests and utilizing software to document actions taken.

Essential Duties

• Enters a variety of information into the Electronic Health Record.
• Answers phone calls from patients, physicians, and facilities regarding clinical items.
• Send medical transcriptions (via fax or mail) to referring providers as needed.
• Assesses medical and medical education needs of the patient and provides education as directed by the provider.
• Reviews the provider's schedule throughout the day and prior to the start of shift to ensure patient flow.
• Follows up on orders, labs and imaging as needed.
• Obtains Prior Authorizations.
• Manages medication refills.
• Performs other duties as assigned.

Qualifications

• High school diploma
• One (1) year of experience as a medical assistant.
• Must have reliable transportation for work, valid driver’s license, and insurance coverage for automobile.
• Knowledge of medical terminology, and medical office software preferred.
• Excellent customer service skills with the ability to communicate clearly and concisely.
• Must maintain a high level of patient confidentiality.
• Must also be able to multi-task, be detail oriented with excellent follow-through.
• Must remain flexible and work well with a team.
• Ability to communicate effectively and establish/maintain positive working relationships with employees and other customers.
• Excellent time management and organizational skills