Medical Assistant -Office

Three Oaks Hospice; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Three Oaks Hospice, Inc. is seeking an Office-Based Medical Assistant to support our clinical staff in Phoenix, AZ. The role focuses on administrative tasks, patient communication, and documentation using the Electronic Health Record.

You will handle calls, refill requests, and coordinate with providers, while maintaining patient confidentiality and delivering compassionate service in a team-oriented environment.

Qualifications

• High school diploma
• One year of experience as a medical assistant
• Knowledge of medical terminology and medical office software preferred
• Excellent customer service and clear communication
• Ability to multi-task and maintain patient confidentiality
• Team player with reliable transportation

Responsibilities

• Enters information into the Electronic Health Record.
• Answers phone calls from patients, physicians, and facilities.
• Sends medical transcriptions to referring providers as needed.
• Assesses patient education needs as directed by the provider.
• Reviews the schedule to ensure patient flow.
• Follows up on orders, labs, and imaging as needed.
• Obtains Prior Authorizations.
• Manages medication refills.
• Performs other duties as assigned.

Job description

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Sage Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care.

Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.

Why Work For Us

We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth, this is the place to be. Join our team!

Position Summary:

The Office-Based Medical Assistant provides administrative support to the medical and clinical staff, which includes answering incoming calls, managing medication refill requests and utilizing software to document actions taken.

Essential Duties

• Enters a variety of information into the Electronic Health Record.
• Answers phone calls from patients, physicians, and facilities regarding clinical items.
• Send medical transcriptions (via fax or mail) to referring providers as needed.
• Assesses medical and medical education needs of the patient and provides education as directed by the provider.
• Reviews the provider's schedule throughout the day and prior to the start of shift to ensure patient flow.
• Follows up on orders, labs and imaging as needed.
• Obtains Prior Authorizations.
• Manages medication refills.
• Performs other duties as assigned.

Qualifications

• High school diploma
• One (1) year of experience as a medical assistant.
• Must have reliable transportation for work, valid driver’s license, and insurance coverage for automobile.
• Knowledge of medical terminology, and medical office software preferred.
• Excellent customer service skills with the ability to communicate clearly and concisely.
• Must maintain a high level of patient confidentiality.
• Must also be able to multi-task, be detail oriented with excellent follow-through.
• Must remain flexible and work well with a team.
• Ability to communicate effectively and establish/maintain positive working relationships with employees and other customers.
• Excellent time management and organizational skills