Medical Assistant Front Office

Art Surgical; San Francisco (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

ART Surgical is a thriving medical practice in San Francisco, California. Our team of providers is dedicated to compassionate, high-quality care, and we are looking for a Front Desk Coordinator to be the welcoming face of our practice.

As the Front Desk Coordinator, you will manage day-to-day front office operations, greet patients, coordinate scheduling, and ensure a smooth, HIPAA-compliant patient experience.

Qualifications

• Minimum 2 years of front desk or medical office experience.
• Hands-on experience with EHR/practice management software.
• Solid understanding of health insurance eligibility and authorizations.
• Outstanding communication and data entry accuracy.
• Bilingual English/Spanish a strong plus.

Responsibilities

• Greet and check in patients warmly and professionally.
• Manage scheduling and recalls in the EHR system.
• Answer calls and route patient questions promptly.
• Verify insurance, collect co-pays, and process payments at point of service.
• Obtain prior authorizations and referrals as required by plans.
• Enter and update patient demographics and insurance information.
• Handle medical records requests and incoming correspondence.
• Coordinate patient flow with clinical staff to minimize wait times.
• Maintain a HIPAA-compliant front office environment.

Skills

Front desk experience

EHR software

HIPAA knowledge

Communication skills

Data entry accuracy

Bilingual English/Spanish

Tools

Epic

eClinicalWorks

Kareo

Athenahealth

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

ART Surgical is a thriving, patient-focused medical practice in San Francisco, California. Our team of 2 providers is dedicated to delivering compassionate, high-quality care to our community. We are a close-knit team that values professionalism, efficiency, and a warm patient experience - and we are looking for a skilled Front Desk Coordinator to be the welcoming face of our practice.

As our Front Desk Coordinator, you will be the first point of contact for our patients - setting the tone for every visit. You will manage the day-to-day operations of our front office, keeping things running smoothly while delivering an exceptional patient experience. This is a hands-on role that requires strong organizational skills, healthcare knowledge, and a genuine commitment to patient care.

WHAT YOU WILL DO:

• Greet and check in patients with warmth and professionalism
• Manage scheduling - appointments, recalls, cancellations, and waitlists - using our EHR system
• Answer and route incoming calls; respond to patient questions and voicemails in a timely manner
• Verify insurance eligibility, collect co-pays, and process patient payments at point of service
• Obtain prior authorizations and referrals as required by patient insurance plans
• Accurately enter and update patient demographics and insurance information
• Handle medical records requests, faxes, and incoming correspondence
• Coordinate patient flow with clinical staff to minimize wait times
• Maintain a tidy, HIPAA-compliant front office environment at all times

WHAT WE ARE LOOKING FOR:

• Minimum 2 years of front desk or administrative experience in a medical office - required
• Hands-on experience with EHR/practice management software (e.g., Epic, eClinicalWorks, Kareo, Athenahealth, or similar)
• Solid understanding of health insurance - HMO, PPO, Medi-Cal, Medicare - including eligibility verification and authorizations
• Proven ability to handle a busy front desk with professionalism and composure
• Outstanding communication skills with patients, providers, and insurance representatives
• Strong attention to detail and accuracy in data entry and payment processing
• Knowledge of HIPAA regulations and patient confidentiality requirements
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Bilingual English/Spanish a strong plus