Medical Front Office Patient Coordinator

American Family Care Thousand Oaks; Thousand Oaks (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

American Family Care Thousand Oaks is looking for a Medical Front Office & Patient Coordinator to manage operations at a high-volume urgent care clinic. The role requires superb multitasking, healthcare administrative skills, and proficiency in electronic health records.

Candidates with 1–2 years of experience in medical settings are preferred. Join us to work in a modern facility that values administrative excellence as key to patient care, with competitive compensation and comprehensive benefits.

Qualifications

• Minimum 1–2 years of dedicated medical front office, patient registration, or medical billing experience.
• Strong working knowledge of health insurance terminology and copay structures.
• Advanced proficiency with EHR platforms.

Responsibilities

• Manage the digital check-in and queuing system to optimize patient flow.
• Perform real-time eligibility verification for health insurance plans.
• Maintain a pristine, organized front office environment.

Skills

Healthcare administrative acumen

Multitasking under pressure

Professional patient-first presence

Verbal communication

Insurance terminology knowledge

Tools

Electronic Health Record (EHR) platforms

Practice management software

Job description

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Role Overview

We are seeking a sharp, highly organized Medical Front Office & Patient Coordinator to manage the front lines of our high-volume urgent care clinic. This is a fast-paced medical operations position requiring rapid problem-solving and administrative precision. You will serve as the coordinator of patient flow—managing high-volume intake, executing health insurance verification, and handling digital patient registration with speed and absolute accuracy.

The ideal candidate possesses strong healthcare administrative acumen, exceptional multitasking skills under pressure, and a professional, patient-first presence.

Key Responsibilities

Patient Intake & Flow Management

• Manage the digital check-in and queuing system to optimize patient flow and minimize lobby wait times.
• Triage front-desk inquiries efficiently, identifying high-acuity patient situations that require immediate clinical escalation.
• Register patients with 100% accuracy in demographic and medical entry.

Insurance Verification & Financial Responsibility

• Perform real-time eligibility verification for a wide matrix of health insurance plans.
• Calculate and confidently collect deductibles, copays, and self-pay balances at the point of service.
• Ensure accurate scanning and indexing of insurance cards, IDs, and required medical consent forms into the EHR.

Administrative Operations

• Route high-volume phone lines, coordinating seamlessly with the back-office clinical team regarding room availability and patient status.
• Maintain a pristine, organized, and compliant front office environment.

Qualifications & Requirements

• Experience: Minimum 1–2 years of dedicated medical front office, patient registration, or medical billing experience (Urgent Care or Emergency Department background is highly preferred).
• Insurance Competency: Strong working knowledge of health insurance terminology, copay structures, and real-time eligibility checks.
• Technical Skills: Advanced proficiency with modern Electronic Health Record (EHR) platforms and practice management software.
• Attributes: High emotional intelligence, exceptional verbal communication, and a calm demeanor in a high-velocity healthcare environment.

Why Join Us

We operate a streamlined, modern facility where administrative excellence is respected as a core pillar of patient care. We offer competitive compensation, comprehensive benefits, and a structured team environment built on operational efficiency.