Medical Front Office & Patient Coordinator

American Family Care, Inc.; Thousand Oaks (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

American Family Care, Inc. is seeking a Medical Front Office & Patient Coordinator to manage the front lines of a high-volume urgent care clinic in Thousand Oaks, California. The role requires strong administration skills, problem-solving abilities, and exceptional multi-tasking to ensure efficient patient intake and flow.

The ideal candidate will have 1–2 years of experience in a medical front office, proficiency in electronic health record systems, and a professional demeanor to support patient needs. Join us for competitive compensation and benefits in a team-focused environment.

Qualifications

• Minimum 1–2 years of medical front office or patient registration experience.
• Strong knowledge of health insurance terminology and copay structures.
• Advanced proficiency with EHR platforms.

Responsibilities

• Manage patient flow and minimize wait times at the front desk.
• Perform real-time eligibility verification for health insurance.
• Route phone inquiries and coordinate with back-office clinical teams.

Skills

Healthcare administrative acumen

Multitasking skills under pressure

Strong verbal communication

Emotional intelligence

Tools

Electronic Health Record (EHR) systems

Practice management software

Job description

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Role Overview

We are seeking a sharp, highly organized Medical Front Office & Patient Coordinator to manage the front lines of our high-volume urgent care clinic. This is a fast-paced medical operations position requiring rapid problem-solving and administrative precision. You will serve as the coordinator of patient flow—managing high-volume intake, executing health insurance verification, and handling digital patient registration with speed and absolute accuracy.

The ideal candidate possesses strong healthcare administrative acumen, exceptional multitasking skills under pressure, and a professional, patient-first presence.

Key Responsibilities

Patient Intake & Flow Management

• Manage the digital check-in and queuing system to optimize patient flow and minimize lobby wait times.
• Triage front-desk inquiries efficiently, identifying high-acuity patient situations that require immediate clinical escalation.
• Register patients with 100% accuracy in demographic and medical entry.

Insurance Verification & Financial Responsibility

• Perform real-time eligibility verification for a wide matrix of health insurance plans.
• Calculate and confidently collect deductibles, copays, and self-pay balances at the point of service.
• Ensure accurate scanning and indexing of insurance cards, IDs, and required medical consent forms into the EHR.

Administrative Operations

• Route high-volume phone lines, coordinating seamlessly with the back-office clinical team regarding room availability and patient status.
• Maintain a pristine, organized, and compliant front office environment.

Qualifications & Requirements

• Experience: Minimum 1–2 years of dedicated medical front office, patient registration, or medical billing experience (Urgent Care or Emergency Department background is highly preferred).
• Insurance Competency: Strong working knowledge of health insurance terminology, copay structures, and real-time eligibility checks.
• Technical Skills: Advanced proficiency with modern Electronic Health Record (EHR) platforms and practice management software.
• Attributes: High emotional intelligence, exceptional verbal communication, and a calm demeanor in a high-velocity healthcare environment.

Why Join Us

We operate a streamlined, modern facility where administrative excellence is respected as a core pillar of patient care. We offer competitive compensation, comprehensive benefits, and a structured team environment built on operational efficiency.