Medical Assistant — Front Desk & Lab Support (Addiction Care)

SaVida Health; Big Stone Gap (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

SaVida Health in Big Stone Gap, VA is seeking a full-time Medical Office Receptionist to greet patients, verify insurance, and manage front-desk operations. You will update demographics in the EMR, obtain authorizations, collect co-pays, and support clinicians during visits.

The role involves scheduling, patient flow management, specimen collection, and basic lab work coordination. Prior experience with Athena EMR is a plus; testing is part of the application process.

Qualifications

• Assessment Testing is part of the application process. You will receive an email with a link to complete test
• Graduate of an accredited Medical Assistant school with a high school diploma, or equivalent preferred

Responsibilities

• Welcoming and greeting all patients in person and by telephone
• Verifying patient insurance
• Collecting co-pays and co-insurance payments
• Updating demographics and insurance information in the EMR
• Obtaining prior authorizations and referrals when necessary
• Obtaining appropriate Release of Information signatures as needed
• Answering the phone while maintaining a polite, consistent phone manner, using proper telephone etiquette and documentation
• Responsible for keeping the reception area clean, organized and compliant with the HIPAA Privacy Rule
• Facilitates patient flow by notifying the providers of patient's arrival, being aware of delays and communicating with patients and clinical staff
• Scheduling and canceling appointments while ensuring that the schedule is balanced for all providers
• Calling patients in for random urine drug screening with associated documentation
• Directing issues or potential issues to the designated administrator/provider
• Prepares patients for examination/appointment
• Assists provider during appointments as needed
• Collects and prepares laboratory specimens, including observed urine collection
• Obtains vital signs, for example, blood pressure, oxygen saturation, etc.
• Generate appropriate lab orders within the electronic medical record (EMR - Athena system)
• Print requisitions for required blood work
• Keeping track of and reordering supplies in a timely manner. Coordinating delivery of supplies with the courier service as needed
• Tracking and assigning unassigned lab reports in the EMR on a daily basis

Education

Medical Assistant diploma

High school diploma

Tools

Microsoft Word

Microsoft Excel

Athena EMR

Job description

SaVida Health in Big Stone Gap, VA is seeking a full-time Medical Office Receptionist to greet patients, verify insurance, and manage front-desk operations. You will update demographics in the EMR, obtain authorizations, collect co-pays, and support clinicians during visits.

The role involves scheduling, patient flow management, specimen collection, and basic lab work coordination. Prior experience with Athena EMR is a plus; testing is part of the application process.