Medical Assistant/Medical Receptionist

SaVida Health; Roanoke (VA); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

SaVida Health in Roanoke, VA is seeking a full-time Medical Receptionist/Administrative Assistant to warmly greet patients, verify insurance, collect co-pays, and maintain accurate demographics in the EMR. You will schedule appointments, obtain prior authorizations, support lab workflows, and coordinate with providers to ensure smooth patient flow in our outpatient addiction treatment setting.

All duties require HIPAA compliance and professional phone etiquette to support compassionate,

Qualifications

• Graduate of an accredited Medical Assistant program with a high school diploma or equivalent preferred.
• Experience with EMR systems, preferably Athena.
• Knowledge of HIPAA and medical office procedures.
• Ability to manage multiple tasks and prioritize in a busy clinic.

Responsabilités

• Welcoming and greeting all patients in person and by telephone.
• Verifying patient insurance.
• Collecting co-pays and co-insurance payments.
• Updating demographics and insurance information in the EMR.
• Obtaining prior authorizations and referrals when necessary.
• Maintaining HIPAA-compliant reception area.
• Facilitating patient flow and communicating with providers and staff.
• Scheduling and canceling appointments; balancing provider schedules.
• Collecting and preparing lab specimens and obtaining vital signs as needed.
• Printing requisitions and coordinating supplies and deliveries.

Connaissances

MS Word/Excel

Athena EMR

Electronic prescribing

Medical/behavioral guidelines

Formation

High school diploma or equivalent

Medical Assistant certification

Outils

Athena EMR

Description du poste

About The Organization

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

Roanoke, VA

Full-Time Opportunity

Description

• Welcoming and greeting all patients in person and by telephone
• Verifying patient insurance
• Collecting co-pays and co-insurance payments
• Updating demographics and insurance information in the EMR
• Obtaining prior authorizations and referrals when necessary
• Obtaining appropriate Release of Information signatures as needed
• Answering the phone while maintaining a polite, consistent phone manner, using proper telephone etiquette and documentation. Recording phone messages and ensuring the proper party receives them
• Responsible for keeping the reception area clean, organized and compliant with the HIPAA Privacy Rule
• Facilitates patient flow by notifying the providers of patient's arrival, being aware of delays and communicating with patients and clinical staff
• Scheduling and canceling appointments while ensuring that the schedule is balanced for all providers
• Calling patients in for random urine drug screening with associated documentation
• Directing issues or potential issues to the designated administrator/provider
• Prepares patients for examination/appointment
• Assists provider during appointments as needed
• Collects and prepares laboratory specimens, including observed urine collection
• Obtains vital signs, for example, blood pressure, oxygen saturation, etc.
• Generate appropriate lab orders within the electronic medical record (EMR - Athena system)
• Print requisitions for required blood work
• Keeping track of and reordering supplies in a timely manner. Coordinating delivery of supplies with the courier service as needed
• Tracking and assigning unassigned lab reports in the EMR on a daily basis

Position Requirements

• Assessment Testing is part of the application process. You will receive an email with a link to complete test**
• Graduate of an accredited Medical Assistant school with a high school diploma, or equivalent preferred

Preferred Skills

• Basic Microsoft Word and Excel knowledge and skills as well as the ability to prioritize multiple tasks.
• Athena EMR experience a plus
• Familiarity with the electronic prescribing policy and procedures
• Be familiar with medical and behavioral treatment guidelines and all policies and procedures

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.