Medical Assistant / Customer Service Rep| Surgery Faculty Clinic| Full Time| Days

UF Health; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

UF Health in Jacksonville seeks a Medical Assistant to deliver compassionate patient service and support clinical and administrative tasks under supervision. You will greet patients, assist in scheduling, collect specimens, perform basic lab procedures, and support the treatment team.

Requirements include CMA certification, BLS, and completion of an accredited MA program; a HS diploma is required. Travel up to 25% may be required as part of role.

Qualifications

• Minimum 1 year medical assistant experience.
• 2–4 years clerical/customer service in healthcare preferred.
• 1 year experience with third-party payors and data entry.
• CMA certification required within 6 months; BLS required at time of hire.
• Completed MA program accredited by NCCA or equivalent; HS diploma/GED required.

Responsibilities

• Receives and directs messages to appropriate personnel.
• Maintains patient scheduling and registers patients.
• Perform venipuncture and administer routine medications under supervision.
• Collect routine lab specimens and take vital signs.
• Travel up to 25%.

Skills

Customer service

Communication

Clerical tasks

Education

High School Diploma / GED

Certified Medical Assistant (CMA)

BLS Certification

Medical Terminology Certificate

Accredited MA program completion

Tools

Electronic Medical Record (EMR) data entry

Job description

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Perform venipuncture and administer routine, non-controlled medications. Administer medication as directed by and under the direct supervision of licensed physician. Collect routine laboratory specimens as directed by the provider. Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs.

Travel Required -up to 25%

Qualifications

Experience Requirements: 1 year-Medical assistant

Preferred Experience1: 2 years- Two to Four years Clerical/customer service experience -ideally in a health care related industry

Preferred Experience2: 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material

Certifications: Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate - preferred -within 30 days

Additional Details: Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Education: High School Diploma / GED equivalent required at time of hire

UFJPI is an Equal Opportunity Employer and Drugfree Workplace