CSR/MA Team Leader | Surgery | Faculty Clinic| Full Time Days

UF Health; Jacksonville (FL); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

UFJPI, based in Jacksonville, FL, seeks a supervisor to coordinate day-to-day ambulatory clinic activities for front and back office staff. Under a manager's direction, you will liaise with staff, departments, practices, and patients while ensuring efficient operations.

Key duties include supervising general office tasks, assisting with hiring and coaching, monitoring budgets, maintaining policy compliance, supporting quality checks, managing referrals, and sustaining top-tier customer service

Qualifikationen

• 2 years Medical assistant and customer service experience in physician office
• 1 year Medical assistant experience in the same or similar specialty
• CMA certification required
• BLS certification required
• High School Diploma or GED equivalent
• Medical Assistant certificate required

Aufgaben

• Supervises and coordinates day-to-day clinic activities for front and/or back office staff
• Assists with hiring, training, and performance coaching for staff
• Manages labor and supply budgets for front, back, and clinical offices
• Ensures compliance with regulatory and organizational policies
• Participates in quality management and accreditation checks
• Manages managed care referrals and appointment processes
• Maintains high level of customer service in all clinic areas
• Performs CSR and MA duties
• Participates in performance improvement projects
• Travel up to 25%

Kenntnisse

Staff supervision

Payroll support

Budgeting

Regulatory compliance

Customer service

Quality improvement

Ausbildung

High School Diploma or GED

Medical Assistant certificate

Jobbeschreibung

Overview

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front and/or back office staff located in the ambulatory setting. Acts as a liaison with staff, departments/practices and patients.

Responsibilities

• Performs general office duties.
• With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front, back, and clinical offices.
• Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies and procedures as identified.
• Participates in regulatory and proficiency checks for quality management and accreditation requirements.
• Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance and authorizations for specialty appointments.
• Institutes and maintains a high level of customer service in the front, back, and clinical office areas in regards to patient, physician and inter-departmental contact made in person or by telephone.
• Performs all CSR and MA job functions.
• Participates in performance improvement projects.

Qualifications

Experience Requirements

• 2 years Medical assistant and customer service experience in physician office required
• 1 year Medical assistant experience in the same or similar specialty required

Education

• High School Diploma or GED equivalent required
• Certificate Medical Assistant required

Certification/ Licensure

• Certified Medical Assistant (CMA) required and at time of hire
• Registered Medical Assistant - Nationally Certified preferred at time of hire
• Basic Life Support (BLS) required at time of hire

Travel

• Up to 25%

Supervises

• 1-5 MA / Customer Service Rep

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace