Medical Assistant / Customer Service Rep| Surgery Faculty Clinic| Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a Medical Assistant to greet patients, support clinical and administrative tasks under physician supervision. You will manage registration, assist with basic lab procedures, and ensure smooth scheduling while ensuring high-quality patient care.

Travel may be required up to 25%. A CMA/BLS-certification path is preferred, with an accredited MA program meeting hire requirements. Join a team dedicated to excellent service.

Qualifications

• 1 year of medical assistant experience.
• MA program accreditation in CMA or equivalent preferred.
• Basic understanding of medical terminology and patient intake processes.

Responsibilities

• Greets patients and provides excellent customer service.
• Directs messages and calls to the appropriate personnel.
• Manages patient scheduling and registration per guidelines.
• Performs venipuncture and administers routine medications under supervision.
• Collects lab specimens and performs basic laboratory procedures.
• Travel up to 25% as required by department.

Skills

Customer service

Clerical duties

Venipuncture

Medical terminology

Education

High School Diploma / GED

Tools

Electronic Medical Records (EMR)

Billing/coding basics

Job description

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel.
• Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Perform venipuncture and administer routine, non-controlled medications.
• Administer medication as directed by and under the direct supervision of licensed physician.
• Collect routine laboratory specimens as directed by the provider.
• Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs.
• Travel Required -up to 25%

Qualifications

Experience Requirements

• 1 year-Medical assistant

Preferred Experience 1

• 2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry

Preferred Experience 2

• 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material

Certifications

• Certified Medical Assistant (CMA) required within 6 months
• Basic Life Support (BLS) required at time of hire
• Medical Terminology Certificate - preferred -within 30 days
• Additional Details** Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Education

• High School Diploma / GED equivalent required at time of hire

UFJPI is an Equal Opportunity Employer and Drugfree Workplace