Medical Assistant/CSR Team Leader | Surgery | Faculty Clinic| Full -Time Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 48,000 - 60,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a Clinic Operations Supervisor to oversee front and back office staff in ambulatory settings.

You will coordinate daily clinic activities, serve as a liaison among staff, departments and patients, and promote courteous, efficient service. Key duties include assisting with payroll and hiring, training and coaching staff, monitoring labor and supply budgets, and ensuring compliance with regulatory policies.

Qualifications

• 2 years Medical assistant and customer service experience in physician office required
• 1 year Medical assistant experience in the same or similar specialty required
• CMA certification and BLS required at time of hire

Responsibilities

• Performs general office duties.
• Assists with personnel and payroll functions for assigned personnel
• Participates in hiring process, training and coaching staff
• Monitors budget for labor and supplies in front, back and clinical offices
• Ensures compliance with regulatory and organizational policies
• Participates in performance improvement projects and accreditation activities
• Supports managed care referral process and ensures appointment flow

Skills

Customer service

Supervision

Office coordination

Communication

Payroll management

Education

High School Diploma or GED

Job description

Overview

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front and/or back office staff located in the ambulatory setting. Acts as a liaison with staff, departments/practices and patients.

Overview

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front and/or back office staff located in the ambulatory setting. Acts as a liaison with staff, departments/practices and patients.

Responsibilities

• Performs general office duties.
• With guidance from immediate manager, assists with
• personnel and payroll functions for assigned personnel
• including, but not limited to participating in the hiring process,
• training process and continuous coaching and feedback for
• the staff in relation to their performance.
• Ensures appropriate budgetary standards are implemented
• and maintained for labor and supply monitoring for front,
• back, and clinical offices.
• Ensures compliance of regulatory and organizational policies
• and procedures, and recommends changes in the department
• policies and procedures as identified.
• Participates in regulatory and proficiency checks for quality
• management and accreditation requirements.
• Implements and monitors managed care referral process to
• ensure accurate and consistent appointment process, results
• maintenance and authorizations for specialty appointments.
• Institutes and maintains a high level of customer service in
• the front, back, and clinical office areas in regards to patient,
• physician and inter-departmental contact made in person or
• by telephone.
• Performs all CSR and MA job functions.
• Participates in performance improvement projects.

Qualifications

Experience Requirements

• 2 years Medical assistant and customer service experience in physician office required
• 1 year Medical assistant experience in the same or similar specialty required

Education

• High School Diploma or GED equivalent required

Certification/Licensure

• Certified Medical Assistant (CMA) required and at time of hire
• Registered Medical Assistant - Nationally Certified preferred at time of hire
• Basic Life Support (BLS) required at time of hire

Travel

Up to 25%

Supervises

1-5 MA / Customer Service Rep

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace