Medical Administrative Assistant - Work From Home FT/PT

Neighbors Emergency Center, Llc; Houston (TX); Remote; USD 32,000 - 46,000; Full time

Job summary

Neighbors Emergency Center, Llc seeks a dedicated Medical Administrative Assistant to support our clinical team from a home office, handling patient communications, data entry, and billing while upholding HIPAA and confidentiality.

Responsibilities include processing claims, verifying insurance, scheduling, and generating routine billing reports; collaborating with providers and the billing team to resolve discrepancies in a remote, compliant environment.

Qualifications

• 1–3 years of experience in a medical office or healthcare administrative setting.
• Proficiency in customer service with strong verbal and written communication skills.
• Accurate data-entry abilities and familiarity with electronic health record (EHR) systems.
• Hands-on experience with medical billing, coding basics, and claim submission.
• Ability to work independently from a home office while meeting productivity targets.
• Knowledge of HIPAA regulations and commitment to patient confidentiality.

Responsibilities

• Answer patient calls and emails promptly, delivering courteous and accurate information.
• Enter and verify patient data, appointment details, and insurance information into the EMR system.
• Prepare and submit medical claims, follow up on denials, and reconcile payments.
• Maintain organized electronic files, ensuring HIPAA compliance at all times.
• Assist with scheduling, confirming appointments, and managing cancellations.
• Generate routine reports on billing status, patient volume, and service metrics.
• Collaborate with providers and the billing team to resolve billing discrepancies.

Skills

Customer service

Data entry

EHR proficiency

Medical billing

HIPAA compliance

Education

Medical Billing & Coding Certification

Tools

Kareo

Athena

AdvancedMD

Job description

About the role

The Medical Administrative Assistant provides essential support to our clinical team by handling patient communications, processing billing information, and maintaining accurate records. This full-time/part-time position operates from a home office while adhering to our strict confidentiality and compliance standards.

Key responsibilities

• Answer patient calls and emails promptly, delivering courteous and accurate information.
• Enter and verify patient data, appointment details, and insurance information into the EMR system.
• Prepare and submit medical claims, follow up on denials, and reconcile payments.
• Maintain organized electronic files, ensuring HIPAA compliance at all times.
• Assist with scheduling, confirming appointments, and managing cancellations.
• Generate routine reports on billing status, patient volume, and service metrics.
• Collaborate with providers and the billing team to resolve billing discrepancies.

Required qualifications

• 1-3 years of experience in a medical office or healthcare administrative setting.
• Proficiency in customer service with strong verbal and written communication skills.
• Accurate data-entry abilities and familiarity with electronic health record (EHR) systems.
• Hands-on experience with medical billing, coding basics, and claim submission.
• Ability to work independently from a home office while meeting productivity targets.
• Knowledge of HIPAA regulations and commitment to patient confidentiality.

Nice to have

• Certification in Medical Billing & Coding (CPC, CCS, or equivalent).
• Experience with popular billing software such as Kareo, Athena, or AdvancedMD.
• Basic understanding of insurance verification and pre-authorization processes.
• Familiarity with remote collaboration tools (e.g., Zoom, Microsoft Teams).