Medical Admin Assistant - Student Health Desk (9‑Month)

James Madison University; Harrisonburg (VA); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Wellbeing program

Tuition waiver

Job summary

James Madison University Health Center seeks a Medical Administrative Assistant for a 9-month term. The front desk staff member checks patients in and out, answers students’ questions, and helps coordinate appointments in a busy university health setting.

The position requires excellent customer service, discretion, strong communication, and basic financial transaction handling. You’ll support daily reporting and assist with entering immunization and insurance information into student health

Qualifications

• Customer service oriented
• Ability to interact effectively and in a supportive manner with people of all backgrounds
• Maintain confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Ability to work well under pressure and adapt to change
• General computer knowledge, as well as Microsoft Office experience
• Outstanding verbal and written communication skills
• Ability to work collaboratively as part of a team
• Ability to multi-task

Responsibilities

• Provides exceptional customer service to students who present at UHC for appointments.
• Ensures that students are in the correct location for their appointment and assists with check-in process.
• Assists with daily financial reporting when Medical Office Coordinator is out of the office.
• Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
• Provides exceptional customer service to students who call UHC for appointments/assistance.
• Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
• Provides exceptional customer service to complete financial transactions to close out student appointments.
• Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.
• Assists students with referral appointment requests when necessary.

Skills

Customer service oriented

Interpersonal skills

Confidentiality

Financial transactions

Pressure management

General computer knowledge

Microsoft Office experience

Verbal and written communication

Team collaboration

Multi-tasking

Tools

Microsoft Office

EHR experience

Job description

James Madison University Health Center seeks a Medical Administrative Assistant for a 9-month term. The front desk staff member checks patients in and out, answers students’ questions, and helps coordinate appointments in a busy university health setting.

The position requires excellent customer service, discretion, strong communication, and basic financial transaction handling. You’ll support daily reporting and assist with entering immunization and insurance information into student health