Medical Administrative Assistant (9-Month Position)

JMU Careers; Harrisonburg (VA); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Tuition waiver

Paid holidays

Job summary

James Madison University Health Center seeks a Medical Administrative Assistant for a 9-month position. The front desk role handles patient check-in/out, phone inquiries, and basic financial duties.

The ideal candidate will provide excellent customer service, maintain confidentiality, and work well under pressure while using MS Office and EHR systems.

Employment is contingent on background check; benefits include health insurance, retirement, and tuition waiver.

Qualifications

• Customer service orientation and ability to assist students.
• Ability to handle financial transactions accurately.
• Strong verbal and written communication.
• Ability to work under pressure and adapt to change.

Responsibilities

• Front desk: check-in/out, answer calls.
• Assist with daily financial reporting when needed.
• Enter information into student health records (immunizations, insurance).
• Schedule appointments and route calls.
• Process card payments per policies.
• Support referral requests.

Skills

Customer service

Communication

Confidentiality

Financial transactions

MS Office

Teamwork

Multitasking

Adaptability

EHR systems

Tools

EHR systems

Job description

Working Title: Medical Administrative Assistant (9-Month Position)

State Role Title: Administrative and Office Specialist II

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Health and Wellbeing

Department: 300016 - Student Health Serv

Pay Band:2

Pay Rate:Pay Range

Specify Range or Amount: $27,000 - $29,593

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?No

Beginning Review Date:11/12/2026

About JMU

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?

We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing.

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information

The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant. The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.

Duties and Responsibilities

• Provides exceptional customer service to students who present at UHC for appointments.
• Ensures that students are in the correct location for their appointment and assists with check-in process.
• Assists with daily financial reporting when Medical Office Coordinator is out of the office.
• Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
• Provides exceptional customer service to students who call UHC for appointments/assistance.
• Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
• Provides exceptional customer service to complete financial transactions to close out student appointments.
• Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.
• Assists students with referral appointment requests when necessary.

Qualifications

Required:

• Customer service oriented
• Ability to interact effectively and in a supportive manner with people of all backgrounds
• Ability to maintain confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Ability to work well under pressure and adapt to change
• General computer knowledge, as well as Microsoft Office experience
• Outstanding verbal and written communication skills
• Ability to work collaboratively as part of a team
• Ability to multi-task

Additional Considerations

• Medical office receptionist experience
• EHR (Electronic Health Record) experience

Additional Posting Information

Conditions of Employment

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.