Student Health Center Admin & Patient Support

Maryland Institute College of Art; United States; On-site; USD 23,000 - 29,000; Full time

Job summary

Maryland Institute College of Art seeks a Medical Office Assistant to provide administrative and clinical support at the Student Health Center. You will handle patient intake, schedule appointments, verify insurance, maintain records, and assist clinicians with procedures in a busy campus health setting.

The role requires strong customer service, familiarity with EMR/EHR systems, and a commitment to confidentiality and HIPAA compliance.

Qualifications

• High school diploma or GED.
• One year of customer service experience.
• Experience with patient registration, appointment scheduling, and insurance verification.
• Experience using Electronic Medical Record (EMR/EHR) systems.
• Working knowledge of HIPAA privacy and confidentiality requirements.
• Basic computer proficiency, including Microsoft Office or similar applications.

Responsibilities

• Perform patient check-in, verify insurance, collect and input patient demographics, and collect patient co-payments.
• Register patients, verify insurance eligibility, update demographic information, and collect applicable payments.
• Schedule, confirm, and coordinate appointments while managing provider calendars.
• Answer and route telephone calls, respond to routine inquiries, and relay clinical messages appropriately.
• Maintain accurate electronic medical records while safeguarding confidential patient information in accordance with HIPAA and institutional policies.
• Prepare patients for examination by obtaining patient medical history, vital signs, allergies, and performing point-of-care lab testing.
• Assist healthcare providers during examinations and procedures, including serving as a chaperone when needed.
• Provide patients with instructions regarding scheduling of outpatient tests, referrals, medications, and appointments.

Skills

Medical office procedures

Healthcare customer service

Electronic health records

HIPAA compliance

Data entry

Appointment scheduling

Insurance verification

Microsoft Office

Communication skills

Education

High school diploma or GED

Job description

Maryland Institute College of Art seeks a Medical Office Assistant to provide administrative and clinical support at the Student Health Center. You will handle patient intake, schedule appointments, verify insurance, maintain records, and assist clinicians with procedures in a busy campus health setting.

The role requires strong customer service, familiarity with EMR/EHR systems, and a commitment to confidentiality and HIPAA compliance.