Medical Administrative Assistant (9-Month Position)

James Madison University; Harrisonburg (VA); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Wellbeing program

Tuition waiver

Job summary

James Madison University Health Center seeks a Medical Administrative Assistant for a 9-month term. The front desk staff member checks patients in and out, answers students’ questions, and helps coordinate appointments in a busy university health setting.

The position requires excellent customer service, discretion, strong communication, and basic financial transaction handling. You’ll support daily reporting and assist with entering immunization and insurance information into student health

Qualifications

• Customer service oriented
• Ability to interact effectively and in a supportive manner with people of all backgrounds
• Maintain confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Ability to work well under pressure and adapt to change
• General computer knowledge, as well as Microsoft Office experience
• Outstanding verbal and written communication skills
• Ability to work collaboratively as part of a team
• Ability to multi-task

Responsibilities

• Provides exceptional customer service to students who present at UHC for appointments.
• Ensures that students are in the correct location for their appointment and assists with check-in process.
• Assists with daily financial reporting when Medical Office Coordinator is out of the office.
• Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
• Provides exceptional customer service to students who call UHC for appointments/assistance.
• Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
• Provides exceptional customer service to complete financial transactions to close out student appointments.
• Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.
• Assists students with referral appointment requests when necessary.

Skills

Customer service oriented

Interpersonal skills

Confidentiality

Financial transactions

Pressure management

General computer knowledge

Microsoft Office experience

Verbal and written communication

Team collaboration

Multi-tasking

Tools

Microsoft Office

EHR experience

Job description

Job Details

• 20002404
• Health and Wellbeing
• Health Center
• Full-time Staff (Classified)
• Opening on: Nov 4 2026
• Closing on: Nov 11 2026
• Student Affairs
• 300016 - Student Health Serv

Working Title

Medical Administrative Assistant (9-Month Position)

State Role Title

Administrative and Office Specialist II

Position Type

Full-time Staff (Classified)

Position Status

Full-Time

FLSA Status

Non-Exempt: Eligible for Overtime

College/Division

Health and Wellbeing

Department

300016 - Student Health Serv

Pay Band

2

Pay Rate

Pay Range

Specify Range or Amount

$27,000 - $29,593

Is this a JMU only position?

No

Is this a grant-funded position?

No

Is this a Conflict of Interest designated position?

No

Beginning Review Date

11/12/2026

About JMU

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?

We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information

The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant. The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.

Duties And Responsibilities

• Provides exceptional customer service to students who present at UHC for appointments.
• Ensures that students are in the correct location for their appointment and assists with check-in process.
• Assists with daily financial reporting when Medical Office Coordinator is out of the office.
• Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
• Provides exceptional customer service to students who call UHC for appointments/assistance.
• Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
• Provides exceptional customer service to complete financial transactions to close out student appointments.
• Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.
• Assists students with referral appointment requests when necessary.

Qualifications

Required:

• Customer service oriented
• Ability to interact effectively and in a supportive manner with people of all backgrounds
• Ability to maintain confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Ability to work well under pressure and adapt to change
• General computer knowledge, as well as Microsoft Office experience
• Outstanding verbal and written communication skills
• Ability to work collaboratively as part of a team
• Ability to multi-task

Additional Considerations

• Medical office receptionist experience
• EHR (Electronic Health Record) experience

Additional Posting Information

Conditions of Employment

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.