Medicaid Providers Support Specialist

VDart Inc; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

VDart Inc is seeking a Customer Service Representative for an onsite position in Austin, TX. The role centers on assisting Medicaid providers and clients with eligibility and claims questions while delivering prompt, courteous support over the phone.

Responsibilities include documenting encounters, transferring callers as needed, and meeting performance metrics. Availability for 7am–7pm shifts is required with no early 90-day schedule changes, ensuring accurate and unbiased assistance.

Qualifications

• Six months high-volume inbound contact center experience within the last 12 months.

Responsibilities

• Available for any 8 hour shift from 7 am to 7 pm.
• Schedule changes not allowed during the first 90 days.
• Provide unbiased assistance to Medicaid providers and clients with questions on eligibility, medical claims status and program questions.
• Assist with problem resolution as needed.
• Respond to phone inquiries promptly, courteously and concisely.
• Document all encounters in clear and concise online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance standards.
• Perform other duties as assigned by management.
• Maintain attendance and performance metrics.

Skills

Inbound call center

Customer service

Multitasking

Job description

VDart Inc is seeking a Customer Service Representative for an onsite position in Austin, TX. The role centers on assisting Medicaid providers and clients with eligibility and claims questions while delivering prompt, courteous support over the phone.

Responsibilities include documenting encounters, transferring callers as needed, and meeting performance metrics. Availability for 7am–7pm shifts is required with no early 90-day schedule changes, ensuring accurate and unbiased assistance.