Medicaid Claims & Invoicing Specialist (Onsite)

The Midtown Group; Washington (District of Columbia); On-site; USD 33,062 - 36,506; Full time

Job summary

A leading staffing agency is seeking 17 Medicaid-related Customer Service Representatives for a long-term project in Washington, D.C. The role involves providing outstanding customer support to D.C. medical providers. Candidates must have a high school diploma and at least four years of contact center experience. The position is fully onsite and entails handling customer inquiries, documenting interactions, and maintaining high-quality service standards. Expected shifts are Monday to Friday, with 40 hours per week.

Qualifications

• Minimum four years of on-site/in-person multi-channel contact-center experience.
• Proficiency with help-desk software and Microsoft Office.
• Preferable Medicaid and health-insurance experience.

Responsibilities

• Receive inbound contacts and respond to general customer inquiries.
• Collaborate with team members to resolve service issues.
• Maintain a QA pass rate of 90%+.

Skills

Problem-solving skills

Excellent written and oral communication skills

Professionalism, empathy, patience

Active listening

Basic computer skills

Education

High-school diploma or equivalent

2-year post-high-school degree

Bachelor’s degree

Tools

Help-desk software

Microsoft Office

Job description

A leading staffing agency is seeking 17 Medicaid-related Customer Service Representatives for a long-term project in Washington, D.C. The role involves providing outstanding customer support to D.C. medical providers. Candidates must have a high school diploma and at least four years of contact center experience. The position is fully onsite and entails handling customer inquiries, documenting interactions, and maintaining high-quality service standards. Expected shifts are Monday to Friday, with 40 hours per week.