Medicaid Provider Support Specialist (Onsite Austin)

Collabera; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Collabera is seeking a Customer Service Representative to support Medicaid providers from our Austin, TX site. The role is onsite with potential future remote work.

You'll handle inquiries related to eligibility, claims status, and program questions, delivering prompt, courteous support. The position emphasizes accurate documentation, adherence to attendance and performance standards, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and customer service focus.
• Prior call center experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to phone inquiries from Medicaid Providers promptly and courteously.
• Assist with problem resolution as needed.
• Document all encounters clearly in logs.
• Transfer callers to other call center units as necessary.
• Meet individual performance standards and attendance targets.
• Perform other duties as assigned by management.

Skills

Communication skills

Customer service

Fast-paced work

Accurate documentation

Attendance discipline

Call center experience

Education

High school diploma

Job description

Collabera is seeking a Customer Service Representative to support Medicaid providers from our Austin, TX site. The role is onsite with potential future remote work.

You'll handle inquiries related to eligibility, claims status, and program questions, delivering prompt, courteous support. The position emphasizes accurate documentation, adherence to attendance and performance standards, and the ability to work in a fast-paced environment.