Customer Service Representative

Collabera; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Collabera is seeking a Customer Service Representative to support Medicaid providers from our Austin, TX site. The role is onsite with potential future remote work.

You'll handle inquiries related to eligibility, claims status, and program questions, delivering prompt, courteous support. The position emphasizes accurate documentation, adherence to attendance and performance standards, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and customer service focus.
• Prior call center experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to phone inquiries from Medicaid Providers promptly and courteously.
• Assist with problem resolution as needed.
• Document all encounters clearly in logs.
• Transfer callers to other call center units as necessary.
• Meet individual performance standards and attendance targets.
• Perform other duties as assigned by management.

Skills

Communication skills

Customer service

Fast-paced work

Accurate documentation

Attendance discipline

Call center experience

Education

High school diploma

Job description

Position Details:

Client: Financial Service s

Job Title: Customer Service Representative

Duration: 6 months

Location: Austin, TX 78701 (Onsite)

Pay Range: $18 - $20/hr

Benefits: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About the Role

We are seeking a dedicated individual to join our team as an H&PS Level 13 representative.

This role will be based on-site in Austin, TX, with the possibility of transitioning to remote work in the future.

The primary responsibility of this position is to provide assistance to Medicaid Providers with inquiries related to eligibility, medical claims status, and other program questions.

Responsibilities

• Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner
• Assist with problem resolution as needed
• Document all encounters in clear and concise online logs
• Transfer callers to other Call Center units as necessary
• Meet individual performance standards
• Maintain strict required attendance and performance metrics
• Perform other duties as assigned by management Education Qualification: - High school diploma or equivalent

Required Skills

• Excellent communication skills
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Proficiency in documenting information accurately
• Willingness to adhere to strict attendance and performance standards
• Previous experience in a call center or customer service role is preferred