Medicaid Patient Access Specialist

St. Bernards Healthcare; Paragould (AR); On-site; USD 27,000 - 36,000; Full time

Job summary

St. Bernards Healthcare is seeking a Patient Service Representative to greet patients, schedule registrations, and ensure accurate patient and insurance information is collected.

You will answer billing questions, handle medical records requests, and support various patient account functions with discretion and professionalism. The role requires independent work, good judgment, and a strong emphasis on customer service in a healthcare setting.

Qualifications

• High school diploma or GED required.
• Minimum of one year of experience in a customer service setting.
• Healthcare receptionist experience preferred (six months).
• Experience with office equipment.
• Ability to work independently and exercise good judgment.
• Familiarity with Medicaid programs, eligibility criteria, and billing processes.

Responsibilities

• Greet patients and arrange for efficient registration.
• Verify and collect accurate patient and insurance information.
• Answer telephones and respond to billing questions.
• Process medical records requests and general patient account functions.
• Handle confidential patient information with discretion.
• Make frequent decisions following general procedures and maintain professional demeanor.
• Serve as the initial point of service contact for clinic customers; attendance is essential.

Skills

Customer service

Receptionist experience

Office equipment

Medicaid knowledge

Education

High school diploma or GED

Job description

St. Bernards Healthcare is seeking a Patient Service Representative to greet patients, schedule registrations, and ensure accurate patient and insurance information is collected.

You will answer billing questions, handle medical records requests, and support various patient account functions with discretion and professionalism. The role requires independent work, good judgment, and a strong emphasis on customer service in a healthcare setting.