Medicaid Navigator & Intake Specialist

Indiana Health Centers, Inc.; Bedford (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Indiana Health Centers, Inc. seeks an Intake Specialist to navigate the clinic process and determine Medicaid/Medicare eligibility and payment plans.

You will support front-office activities, document handling, and EMR/billing tasks to ensure smooth patient flow and accurate records. The role requires understanding of income eligibility rules, strong communication, and attention to detail, with potential for bilingual ability.

Qualifications

• High school diploma or equivalent; 1 year of office or health care experience.
• Experience with Medicaid/Medicare processes and billing is preferred.
• Indiana Navigator license required for Certified Intake Specialist.
• Bilingual preferred.

Responsibilities

• Greet clients and assist with check-in.
• Schedule appointments and educate clients on documents needed for service.
• Answer phones and direct calls.
• Enter and maintain data in the EMR and office systems.
• Assist with daily billing batches and ensure supporting documents are attached.

Skills

Logic and analysis

Communication skills

Customer service

Teamwork

Attention to detail

Scheduling

Education

Indiana Navigator license

Tools

Microsoft Word

Excel

Outlook

Electronic Health Records (eCW)

Job description

Indiana Health Centers, Inc. seeks an Intake Specialist to navigate the clinic process and determine Medicaid/Medicare eligibility and payment plans.

You will support front-office activities, document handling, and EMR/billing tasks to ensure smooth patient flow and accurate records. The role requires understanding of income eligibility rules, strong communication, and attention to detail, with potential for bilingual ability.