Patient Access & Eligibility Specialist

Indiana Health Centers, Inc.; Kokomo (IN); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

$1000 retention bonus

No nights or weekends

Paid time off & floating holidays

Day 1 health benefits eligibility

403(b) Retirement Matching

Life/ disability coverages & HSA

Wellness program with incentives

Employee assistance programs

Job summary

Indiana Health Centers, Inc. is seeking an Intake Specialist for our Kokomo location to ensure efficient front-office operations and accurate client intake. You will process income documentation, manage check-in, and assist with billing and daily reports.

The role requires strong customer service, Medicaid/Medicare knowledge, and attention to detail in a busy clinic setting with supportive teams.

Qualifications

• Completion of a standard high school diploma or equivalent.
• One year of prior experience in an office or health-related position.
• Proficiency in patient scheduling and front-office procedures.
• Knowledge of Medicaid/Medicare requirements and eligibility processes.
• Strong communication and data-entry accuracy.

Responsibilities

• Greet clients and manage check-in processes.
• Schedule appointments and inform clients of required documents.
• Answer phones and direct calls appropriately.
• Enter and retrieve data in the EMR system accurately.
• Assist in assembling income documents and supporting paperwork.
• Support daily reporting and billing batches as needed.
• Determine eligibility for Medicaid/Medicare and refer to WIC when appropriate.

Skills

Diversity-friendly service

Customer service excellence

Scheduling proficiency

Medicaid/Medicare knowledge

Initiative & time management

Detail oriented

Office procedures

Team collaboration

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Indiana Health Centers, Inc. is seeking an Intake Specialist for our Kokomo location to ensure efficient front-office operations and accurate client intake. You will process income documentation, manage check-in, and assist with billing and daily reports.

The role requires strong customer service, Medicaid/Medicare knowledge, and attention to detail in a busy clinic setting with supportive teams.