Clinic Intake Navigator: Medicaid & Billing Expert

Indiana Health Centers, Inc.; Kokomo (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Indiana-Health-Centers,-Inc. strives to provide quality care and efficient intake processes. The Intake Specialist acts as a navigator through the clinic process to determine Medicaid/Medicare eligibility, assist with income documentation, and support billing and front-office tasks.

The role emphasizes customer service, data accuracy, and collaboration with healthcare staff to ensure smooth patient flow and accurate daily reporting.

Qualifications

• Graduation from a standard high school or equivalent.
• One (1) year of prior experience in an office or health-related position; related education can substitute for experience.
• Indiana Navigator license required for Certified Intake Specialist.
• Bilingual preferred.

Responsibilities

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches and ensures all information is complete on the superbill.

Skills

Customer service

Communication

Data entry

Scheduling

Attention to detail

Education

High school diploma

Indiana Navigator license

Tools

Microsoft Word

Microsoft Excel

Outlook

Electronic Health Records (eCW)

Job description

Indiana-Health-Centers,-Inc. strives to provide quality care and efficient intake processes. The Intake Specialist acts as a navigator through the clinic process to determine Medicaid/Medicare eligibility, assist with income documentation, and support billing and front-office tasks.

The role emphasizes customer service, data accuracy, and collaboration with healthcare staff to ensure smooth patient flow and accurate daily reporting.