Medicaid Benefits Navigator — Access & Enrollment

Brightli; Quincy (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO 29 days

Comprehensive benefits package

403(b) with up to 5% match

Company-paid life insurance

FSA

Employee Assistance Program (EAP)

Wellness & employee discounts

Career growth opportunities

Job summary

Centerstone in Quincy, IL is seeking a Benefits Navigator to guide clients through Medicaid applications, enrollment, and renewals. This role emphasizes advocacy, client support, and accurate eligibility management within a full-time schedule Monday–Friday, 8:00 AM–5:00 PM.

Ideal candidates have at least two years in Medicaid enrollment or related fields, excellent attention to detail, and strong communication skills.

Qualifications

• Knowledge of Medicaid eligibility guidelines and enrollment processes.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities and maintain confidentiality.

Responsibilities

• Guide clients through the Medicaid application, enrollment, and renewal process.
• Educate individuals and families about Medicaid eligibility requirements, benefits, and responsibilities.
• Complete and submit initial Medicaid applications accurately and efficiently.
• Track application progress and proactively follow up with the Family Support Division (FSD) to ensure timely determinations.
• Review Medicaid reauthorization reports and coordinate renewal appointments with clients.
• Collect, verify, and submit required documentation to support eligibility and continued coverage.
• Collaborate with direct care staff and internal teams to ensure accurate and complete application information.
• Monitor Medicaid status for assigned clients and promptly identify coverage gaps or lapses.
• Serve as a liaison between clients, staff, and the Family Support Division to resolve issues and answer questions.
• Stay current on Medicaid rules, regulations, and policy changes to maintain compliance and best practices.
• Support revenue cycle and client access initiatives through accurate eligibility management.

Skills

Medicaid knowledge

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Office Suite

Electronic health records

Database systems

Job description

Centerstone in Quincy, IL is seeking a Benefits Navigator to guide clients through Medicaid applications, enrollment, and renewals. This role emphasizes advocacy, client support, and accurate eligibility management within a full-time schedule Monday–Friday, 8:00 AM–5:00 PM.

Ideal candidates have at least two years in Medicaid enrollment or related fields, excellent attention to detail, and strong communication skills.