Benefits Navigator

Preferred Family Healthcare, Inc.; Quincy (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

29 Days PTO for full-time

Comprehensive benefits package

403(b) with up to 5% match

Company-paid life insurance

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Wellness & employee discount programs

Job summary

Centerstone in Quincy, IL is hiring a Benefits Navigator to help clients access Medicaid coverage. You will guide the Medicaid application, enrollment, and renewal processes, educate families on eligibility, and coordinate documentation with the Family Support Division.

This full-time role requires strong attention to detail, compassionate communication, and the ability to work with diverse populations. Enjoy a comprehensive benefits package and opportunities for growth.

Qualifications

• Understanding Medicaid eligibility and enrollment processes.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.

Responsibilities

• Guide clients through Medicaid application, enrollment, and renewal.
• Educate on eligibility, benefits, and responsibilities.
• Submit applications and track progress with the Family Support Division.
• Coordinate renewals and collect required documentation.
• Collaborate with staff to ensure accurate information.

Skills

Medicaid enrollment knowledge

Customer service

Communication

Microsoft Office

EMR systems

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Electronic health records

Database systems

Job description

Job Description:Benefits NavigatorCenterstone | Quincy, ILFull-Time | Monday-Friday | 8:00 AM-5:00 PMMake a Meaningful Impact by Helping People Access Healthcare CoverageAt Centerstone, we believe everyone deserves access to the care and resources they need to thrive. As a Benefits Navigator, you will play a critical role in helping individuals and families navigate the Medicaid enrollment and renewal process, ensuring they maintain access to essential healthcare services.This position combines advocacy, client support, and administrative expertise to remove barriers to care while supporting organizational and revenue cycle goals.If you are detail-oriented, compassionate, and passionate about helping others access healthcare benefits, we'd love to hear from you!Position Perks & BenefitsPay: $18.50 - $23.00/hr29 Days of PTO for full-time employeesComprehensive Benefits Package (health, dental, vision, life, retirement + more)403(b) with up to 5% matchCompany-paid life insuranceFlexible Spending Accounts (FSA)Employee Assistance Program (EAP)Wellness & Employee Discount ProgramsSupportive team environment with opportunities for growth and skill developmentWhat You'll DoGuide clients through the Medicaid application, enrollment, and renewal process.Educate individuals and families about Medicaid eligibility requirements, benefits, and responsibilities.Complete and submit initial Medicaid applications accurately and efficiently.Track application progress and proactively follow up with the Family Support Division (FSD) to ensure timely determinations.Review Medicaid reauthorization reports and coordinate renewal appointments with clients.Collect, verify, and submit required documentation to support eligibility and continued coverage.Collaborate with direct care staff and internal teams to ensure accurate and complete application information.Monitor Medicaid status for assigned clients and promptly identify coverage gaps or lapses.Serve as a liaison between clients, staff, and the Family Support Division to resolve issues and answer questions.Stay current on Medicaid rules, regulations, and policy changes to maintain compliance and best practices.Support revenue cycle and client access initiatives through accurate eligibility management.What You'll BringKnowledge, Skills, and AbilitiesStrong understanding of Medicaid eligibility guidelines, enrollment processes, and benefit programs.Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.Excellent customer service, communication, and interpersonal skills.Ability to build trust and communicate effectively with diverse populations.Strong critical thinking and problem-solving abilities.Ability to work independently while collaborating effectively with multidisciplinary teams.Proficiency with Microsoft Office Suite, electronic health records, and database systems.Ability to maintain confidentiality and handle sensitive information with professionalism.QualificationsRequiredHigh school diploma or equivalent.Minimum of two years of experience in Medicaid enrollment, benefits advocacy, healthcare access, case management, revenue cycle, social services, or a related field.Valid driver's license, acceptable driving record, and current automobile insurance.PreferredAssociate degree in Social Services, Healthcare Administration, Human Services, Business Administration, or a related field.Experience working in behavioral health, healthcare, community-based services, or social service organizations.Knowledge of Illinois Medicaid programs and the Family Support Division (FSD).Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happinessBrightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Preferred Family Health Care is a Smoke and Tobacco Free Workplace.