Medicaid Support Specialist - Medicaid Navigator Certification Required

Wellpath; Indianapolis (IN); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

DailyPay

Tuition assistance

Employee assistance program

Company-paid life insurance

Tax-free health spending accounts

Wellness program

Discounted banking rates

Job summary

Wellpath / Correct Care Solutions is seeking a Medicaid Support Specialist in Indianapolis, IN. The role focuses on Medicaid enrollment and eligibility processes, supporting field staff, and ensuring compliance with Medicaid billing guidelines.

The ideal candidate will have 1–2 years of experience with Medicaid or private-insurance claims and a Bachelor's degree or equivalent. Comprehensive perks include medical benefits, tuition assistance, and a wellness program.

Qualifications

• 1–2 years of experience with Medicaid or private-insurance billing/claims or enrollments.
• Experience analyzing data and creating reports for internal and external clients.
• 1 year of customer-service experience preferred.

Responsibilities

• Support field staff on Medicaid enrollment and eligibility matters.
• Communicate Medicaid policy updates and organizational changes.
• Escalate issues to departmental leadership as needed.
• Coordinate across departments for accurate payer reimbursement.
• Assist in QA audits and process improvements related to Medicaid billing.

Skills

Customer service

Medicaid billing/claims

Data analysis

Education

Bachelor’s degree or equivalent work experience

Job description

Medicaid Support Specialist - Medicaid Navigator Certification Required

Join a mission‑driven organization with a people‑first culture. Make a difference every day in the lives of the underserved and enjoy excellent career growth opportunities.

Perks and Benefits

• Medical, dental, vision, paid time off, and 401(k)
• DailyPay—receive your money as you earn it
• Tuition assistance and dependent scholarships
• Employee assistance program—including free counseling and health coaching
• Company‑paid life insurance
• Tax‑free health spending accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership with discounted rates for home and auto loans

Eligibility for perks and benefits varies based on employee type and length of service.

How you make a difference

The Medicaid Support Specialist provides expertise and assistance to field staff in Medicaid enrollment and eligibility processes. They communicate policy changes, escalates issues to leadership, and help ensure proper payer reimbursements. The role coordinates with operations, utilization management, and claims to prevent unnecessary costs, supports internal process improvements, and maintains compliance with Medicaid billing guidelines. This role plays a key part in optimizing Medicaid enrollment outcomes and operational efficiency.

Key Responsibilities

• Support field staff on Medicaid enrollment and eligibility matters
• Communicate Medicaid policy updates and organizational changes
• Escalate issues to departmental leadership as needed
• Coordinate across departments to ensure accurate payer reimbursement
• Assist in QA audits and process improvements related to Medicaid billing

Qualifications & Requirements

EDUCATION: Bachelor’s degree preferred or equivalent years of work experience.

EXPERIENCE: 1–2 years of experience with Medicaid or private‑insurance billing/claims or enrollments; 1–2 years of experience analyzing data, creating reports, and converting for meaningful use for internal and external clients; 1 year of customer‑service experience preferred.

LICENSES/CERTIFICATIONS: None required. Applicant must be a certified Medicaid Navigator.

LOCATION: Marion County Jail, 695 Justice Way, Indianapolis, IN 46203.

We are an Equal Employment Opportunity/Affirmative Action Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.