Med Spa Front Desk & Patient Concierge

Mann Eye; Houston (TX); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical and dental benefits

Company-paid short-term disability, 1f

Life insurance

Company-matched 401(k)

Flexible spending accounts for medical

Health Savings Account (HSA)

24-hour telemedicine access through Te

Voluntary benefits and life insurance

Paid time off

Paid holidays

Free annual eye exams

Discounts on optical goods

Refer-a-friend bonus program

Certification reimbursement

Voted Top Workplace by employees

Job summary

Mann Eye is seeking a Front Desk Coordinator to join our team. You will be the first and last point of contact for our office, ensuring a positive and welcoming patient experience. Your responsibilities will include registering patients, updating information, and collecting payments.

Minimum 2 years in a medical front desk or guest-facing environment is required; experience in optical/optometry or sales is preferred. We offer comprehensive benefits and a supportive work culture.

Qualifications

• Minimum of 2 years in a medical office or guest-oriented environment.
• Experience in optical, optometry, and/or sales preferred.
• Proficiency in Microsoft Office.
• Strong attention to detail.
• Ability to multitask effectively.
• Reliability and dependability.

Responsibilities

• Registers patients, obtains email address, verifies and updates information in the medical record.
• Update patient recall status in computer per chart documentation.
• Explain insurance coverage to patients.
• File vision plans.
• Collect payment for services rendered including refraction fees, co-pays, and balances.
• Monitor patient wait time and escalate if wait exceeds 20 minutes.
• Maintain reception area cleanliness and reading materials.
• Maintain HIPAA-compliant patient confidentiality.
• Foster positive relationships with staff.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Work ethic

Attention to detail

Multitasking

Reliability

Tools

Microsoft Office

Job description

Mann Eye is seeking a Front Desk Coordinator to join our team. You will be the first and last point of contact for our office, ensuring a positive and welcoming patient experience. Your responsibilities will include registering patients, updating information, and collecting payments.

Minimum 2 years in a medical front desk or guest-facing environment is required; experience in optical/optometry or sales is preferred. We offer comprehensive benefits and a supportive work culture.