Eye Care Front Desk & Tech: Patient Experience Lead

Optical Outlets; Orlando (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Optical Outlets is seeking a friendly and detail-oriented team member to assist patients and support doctors in delivering smooth patient flow. The role emphasizes outstanding customer service, clear pricing explanations, and precise check-in and pretest processes to ensure efficient visits.

You will verify insurance, handle phone inquiries, and assist with eyewear dispensing while maintaining a high level of patient satisfaction from the first contact through the appointment outcome.

Qualifications

• 1–2 years of experience in a related field.
• Working knowledge of MS Office package.
• Effective verbal communication to prioritize tasks and answer inquiries.
• Effective written communication to document patient visits.
• Excellent interpersonal and rapport-building skills.

Responsibilities

• Greet customers and explain exam pricing transparently.
• Check-in and pretest patients efficiently and accurately.
• Verify insurance prior to Doctor encounter.
• Assist in dispensing eyewear and other office tasks as needed.
• Maintain high patient satisfaction from first contact to appointment completion.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Time management

Tools

MS Office

Job description

Optical Outlets is seeking a friendly and detail-oriented team member to assist patients and support doctors in delivering smooth patient flow. The role emphasizes outstanding customer service, clear pricing explanations, and precise check-in and pretest processes to ensure efficient visits.

You will verify insurance, handle phone inquiries, and assist with eyewear dispensing while maintaining a high level of patient satisfaction from the first contact through the appointment outcome.