Guest Experience Lead - Med Spa Front Desk

Mann Eye; Georgetown (TX); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Telemedicine access

Life insurance

Résumé du poste

Mann Eye in Georgetown, TX seeks a Front Desk Coordinator to join our team as the first and last point of contact, ensuring a welcoming patient experience in a medical/optical setting.

You will check patients in/out, collect required information, and handle payments while maintaining HIPAA compliance and confidentiality. A background in medical front desk and proficiency with Office software is preferred.

Qualifications

• Minimum of 2 years of experience in a medical office or guest-oriented environment
• Experience in optical, optometry, and/or sales is preferred
• Proficiency in Microsoft Office
• Strong attention to detail
• Ability to multitask effectively
• Reliability and dependability

Responsabilités

• Registers patients, obtains email address, verifies, and updates information as requested in medical record
• Update patient recall status in computer per documentation in chart
• Discuss & explain insurance coverage to patients
• File vision plans
• Collect payment for services rendered including refraction fees, co-pays, and outstanding balances
• Monitor patient wait time and alert clinic manager if wait time is over 20 minutes
• Monitor reception area for cleanliness and adequate reading materials
• Maintain patient confidentiality in accordance with HIPAA and practice guidelines
• Maintain positive working relationship with all staff members
• Other duties as assigned

Outils

Microsoft Office

Description du poste

Mann Eye in Georgetown, TX seeks a Front Desk Coordinator to join our team as the first and last point of contact, ensuring a welcoming patient experience in a medical/optical setting.

You will check patients in/out, collect required information, and handle payments while maintaining HIPAA compliance and confidentiality. A background in medical front desk and proficiency with Office software is preferred.