Front Desk Coordinator

Mann Eye; Houston (TX); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical and dental benefits

Company-paid short-term disability, 1f

Life insurance

Company-matched 401(k)

Flexible spending accounts for medical

Health Savings Account (HSA)

24-hour telemedicine access through Te

Voluntary benefits and life insurance

Paid time off

Paid holidays

Free annual eye exams

Discounts on optical goods

Refer-a-friend bonus program

Certification reimbursement

Voted Top Workplace by employees

Job summary

Mann Eye is seeking a Front Desk Coordinator to join our team. You will be the first and last point of contact for our office, ensuring a positive and welcoming patient experience. Your responsibilities will include registering patients, updating information, and collecting payments.

Minimum 2 years in a medical front desk or guest-facing environment is required; experience in optical/optometry or sales is preferred. We offer comprehensive benefits and a supportive work culture.

Qualifications

• Minimum of 2 years in a medical office or guest-oriented environment.
• Experience in optical, optometry, and/or sales preferred.
• Proficiency in Microsoft Office.
• Strong attention to detail.
• Ability to multitask effectively.
• Reliability and dependability.

Responsibilities

• Registers patients, obtains email address, verifies and updates information in the medical record.
• Update patient recall status in computer per chart documentation.
• Explain insurance coverage to patients.
• File vision plans.
• Collect payment for services rendered including refraction fees, co-pays, and balances.
• Monitor patient wait time and escalate if wait exceeds 20 minutes.
• Maintain reception area cleanliness and reading materials.
• Maintain HIPAA-compliant patient confidentiality.
• Foster positive relationships with staff.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Work ethic

Attention to detail

Multitasking

Reliability

Tools

Microsoft Office

Job description

Description

Mann Eye is currently seeking a Front Desk Coordinator to join our team. We seek candidates who have prior medical or med spa front desk experience! Someone who possess exceptional customer service skills, organizational abilities, and a strong work ethic.

As the Front Desk Coordinator, you will be the first and last point of contact for our office, ensuring a positive and welcoming patient experience. Your responsibilities will include checking patients in and out, establishing rapport with our patients, ensuring that all necessary information is collected for their visit, and collecting patient payment amounts.

Responsibilities:

• Registers patients, obtains email address, verifies, and updates information as requested in medical record
• Update patient recall status in computer per documentation in chart
• Discuss & explain insurance coverage to patients
• File vision plans
• Collect payment for services rendered including refraction fees, co-pays, and outstanding balances
• Monitor patient wait time and alert clinic manager if wait time is over 20 minutes
• Monitor reception area for cleanliness and adequate reading materials
• Maintain patient confidentiality in accordance with HIPAA and practice guidelines
• Maintain positive working relationship will all staff members
• Other duties as assigned

Great Benefits:

• Medical and dental benefits with company contributions, starting on the first day of the month following your hire date.
• Affordable medical insurance options for employees and their families.
• Dental, vision, and pet insurance plans.
• Company-paid short-term disability, life insurance, and accidental death and dismemberment benefits.
• Employee mental health assistance program.
• Company-matched 401(k) plan.
• Flexible spending accounts for medical and dependent care.
• Health Savings Account (HSA).
• 24-hour telemedicine access through Teledoc.
• Voluntary benefits and life insurance coverage.
• 18 days of paid time off, accruing annually from your first day of employment.
• Annual rollover of up to 80 hours of unused PTO.
• Paid holidays.
• Free annual eye exams for you and your family.
• Generous discounts on LASIK, cataract surgery, and optical goods for you and your immediate family.
• A fun and rewarding work environment built on a strong culture and core values.
• Employee appreciation celebrations and rewards.
• YMCA gym membership with special rates and discounts.
• Refer-a-friend bonus program.
• Certification reimbursement.
• Voted a Top Workplace by our employees and recognized by the Houston Chronicle for multiple years.

Requirements

• Minimum of 2 years of experience in a medical office or a guest-oriented environment (preferably in a high-end spa, country club, beauty industry, high-end retailer, or similar field)
• Experience in optical, optometry, and/or sales is preferred
• Proficiency in Microsoft Office
• Strong attention to detail
• Ability to multitask effectively
• Reliability and dependability