Med Spa Front Desk Coordinator | Patient Care & Payments

Mann Eye; Austin (TX); On-site; USD 45,847,000 - 63,480,000; Full time

Benefits offered by this job

Medical and dental benefits package

Flexible spending accounts

401(k) plan

Teledoc access

Paid time off

Holiday pay

Eye exams

Gym membership

Job summary

Mann Eye in Austin, TX is seeking a Front Desk Coordinator with medical front desk experience to welcome patients, register them, verify information, and collect payments.

Responsibilities include explaining insurance coverage, updating records, maintaining confidentiality under HIPAA, and monitoring wait times to support a smooth patient flow.

This role rewards strong customer service, organization, and reliability within a friendly, values‑driven optical clinic.

Qualifications

• Minimum of 2 years of experience in a medical office or guest-oriented environment (preferably in a high-end spa, country club, beauty industry, high-end retailer, or similar field)
• Experience in optical, optometry, and/or sales is preferred
• Proficiency in Microsoft Office
• Strong attention to detail
• Ability to multitask effectively
• Reliability and dependability

Responsibilities

• Register patients and collect necessary information
• Explain insurance coverage to patients
• Collect payment for services rendered including co-pays and balances
• Maintain patient confidentiality under HIPAA and practice guidelines
• Monitor patient wait time and alert manager if wait time exceeds 20 minutes
• Ensure reception area is clean and well-stocked with reading materials
• Maintain positive working relationships with staff
• Other duties as assigned

Skills

Customer service

Multitasking

Attention to detail

Microsoft Office

Reliability

Tools

Microsoft Office

Job description

Mann Eye in Austin, TX is seeking a Front Desk Coordinator with medical front desk experience to welcome patients, register them, verify information, and collect payments.

Responsibilities include explaining insurance coverage, updating records, maintaining confidentiality under HIPAA, and monitoring wait times to support a smooth patient flow.

This role rewards strong customer service, organization, and reliability within a friendly, values‑driven optical clinic.