Front Office Representative

The CORE Institute; Fort Myers (FL); On-site; USD 20,664 - 24,796; Full time

Job summary

The CORE Institute in Fort Myers, Florida is seeking a Front Desk Associate to greet visitors, check patients in and out, and manage appointment schedules. The ideal candidate will have a high school diploma and strong customer service skills. Responsibilities also include collecting payments and maintaining patient information. The pay range is between $15 to $18 per hour, reflecting the need for organizational skills and the ability to work in a busy environment.

Responsibilities

• Greet visitors and patients upon their arrival.
• Check patients in/out.
• Establish and maintain demographics and insurance information.
• Collect payments and co-payments for services.
• Schedule appointment times for patients and physicians.

Skills

Medical Terminology

Basic typing and keyboarding skills

Strong organizational and interpersonal skills

Experience with customer service

Familiarity with computers and other office equipment

Ability to maintain confidentiality of sensitive information

Ability to prioritize responsibilities

Calmness in busy or stressful situations

Knowledge of insurance plans and procedures

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Greet visitors and patients upon their arrival
• Check patients in/out
• Establish and maintain demographics and insurance information
• Verify insurance eligibility
• Verify receipt of primary care physician referral for HMO plans
• Complete system documentation as it pertains to meaningful use
• Collect payments and co-payments for all services
• Follow end of day deposit processes
• Schedule mutually acceptable appointment times for patients and physicians
• Schedule ancillary testing appointments, both internal and external
• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations
• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts
• Complete all “tasks” and orders in a timely manner
• Scan internal documents accurately into patient’s medical record
• Track supplies, including business cards and forms; inform administration when orders need to be placed
• Sign for and disburse incoming imaging, equipment and supplies
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Not required

Pay range : $15-$18/hr.

Skills:

• Medical Terminology
• Basic typing and keyboarding skills
• Strong organizational and interpersonal sills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

• Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Equal Opportunity Employer
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