Front Desk

Utah-Partners-For-Health; Midvale (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Utah-Partners-For-Health is seeking a friendly front desk receptionist to manage phone calls, schedule appointments, assist with patient registration, and handle basic billing inquiries in a clinic setting.

The role requires strong data entry, attention to detail, and the ability to use EMR systems; bilingual Spanish skills are preferred to serve diverse patients.

Qualifications

• High School Diploma or equivalent.
• Less than 1 year related experience is recommended.
• Experience using EMR systems such as USIS, ECW and Help2 preferred.

Responsibilities

• Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
• Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
• Ensure that appointment reminder calls to patients are made the day before.
• Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
• Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

Skills

Data entry

Customer service

Billing knowledge

Phone etiquette

Spanish fluency

Education

High School Diploma or equivalent

Less than 1 year related experience

Tools

USIS

ECW

Help2

Microsoft Word

Excel

Outlook

Job description

Description

ESSENTIAL JOB FUNCTIONS

• Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
• Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
• Ensure that appointment reminder calls to patients are made the day before.
• Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
• Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

OTHER JOB FUNCTIONS

• Maintain equipment and stocking of supplies.
• Ensure the cleaning of the reception work and waiting area.
• Other duties as assigned.

Requirements

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent is required.
• Less than 1 year related experience is recommended.
• Preferred, but not required:
• Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

KNOWLEDGE, SKILLS, ABILITIES

• Skills in data entry with high level of accuracy.
• Knowledge of billing and collection processes.
• Knowledge of clinic flow and processes.
• Skills in computer programs such as Microsoft Word, Excel, & Outlook.
• Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
• Ability to work in an organized fashion with a high attention to detail.
• Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.
• Ability to handle and defuse stressful or tense situations.
• Ability to manage time effectively and multitask.
• Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
• Ability to communicate fluently in Spanish (writing, reading, and speaking).

WORK ENVIRONMENT/PHYSICAL ABILITIES

• Must be able to sit, stand, talk and hear for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• General office environment conditions, with moderate noise levels.
• May be exposed to potentially dangerous bodily fluids or hazardous chemicals.