Mechanical Claims Adjuster

Smart AutoCare; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Smart AutoCare seeks a Mechanical Claims Adjuster for a full-time, in-office role based in Richardson, TX or Jacksonville, FL. You will work with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage under the service contract.

The position requires a high school diploma with college coursework or equivalent, at least 3 years of hands-on automotive repair/diagnosis experience, and 1–2 years of claims processing. ASE certification is preferred.

Qualifications

• Education: High school diploma with at least two years of college or equivalent; Bachelor's degree preferred.
• Experience: Minimum 3 years hands-on automotive repair/diagnosis; 1–2 years claims processing preferred.
• Licensure/Certification: ASE certification preferred.
• Other: Strong customer service and communication skills; ability to read and interpret technical docs.

Responsibilities

• Verify claim information to determine if customer concern, diagnosis, and failure justify repair approval.
• Verify repair costs comply with industry standards.
• Verify coverage within service contract limits.
• Interface with customers, agents, and dealers to complete investigations.
• Contribute to fair settlement of claims and support team objectives.

Skills

Exceptional customer service

Communication skills

Spanish bilingual a plus

Reading & interpreting documents

Problem solving

Adhere to schedule

Education

High school diploma plus 2 years college

Bachelor's degree preferred

Tools

Windows-based software

Job description

Job Summary

The Mechanical Claims Adjuster plays a critical role in our claim’s operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.

Job Title:

Claims Adjuster

Department:

Claims Administration

Pay Grade

Choose Pay Grade

Overtime Eligibility

Non-Exempt

Date

November, 2025

Job Summary

The Mechanical Claims Adjuster plays a critical role in our claim’s operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.

Minimum Qualifications

Education

High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor’s degree in related field

Experience

Minimum 3 years of hands‑on automotive repair and diagnosis experience.

1 to 2 years of Claims processing experience preferred but not required

Licensure, Certification, and/or Registration

Current or previous ASE Certification preferred.

Supervision Exercised

Direct Indirect N/A

Typical Positions Supervised

N/A

Primary Job Functions

• Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required

• Parts and Labor Guide familiarity.
• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Adhere closely to a posted schedule