Mechanical Claims Manager

Reinsurance Associate Inc.; Missouri; On-site; USD 90,000 - 120,000; Full time

Job summary

Reinsurance Associate Inc. in Missouri seeks a Mechanical Claims Manager to lead a high-performing team, drive operational efficiency, and deliver exceptional customer service to customers, dealers, and agents. You will oversee senior adjusters and adjusters, shaping performance, development, and strategic initiatives.

The role emphasizes coaching, process improvements, and collaboration with underwriting, sales, and operations to meet service levels and client satisfaction.

Qualifications

• 5+ years of claims or claims administration leadership experience.
• 2+ years of call center supervisory or leadership experience.
• Proven success in coaching, mentoring, and developing teams.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office applications, including Outlook and Access.
• Self-motivated with a proactive, goal-oriented mindset.
• Strong organizational, communication, and problem-solving abilities.
• Commitment to operational excellence and continuous improvement.

Responsibilities

• Lead, mentor, and develop a team of claim professionals.
• Recruit, hire, train, and onboard new team members.
• Establish performance expectations and provide ongoing coaching and feedback.
• Conduct performance reviews and support employee development plans.
• Foster a collaborative, customer-focused, and results-driven culture.
• Oversee claim setup, adjudication, and resolution activities.
• Deliver exceptional service to customers, business partners, agents, vendors, and internal stakeholders.
• Collaborate with underwriting, sales, and operational teams to drive positive outcomes.

Skills

Claims leadership

Coaching & mentoring

Customer service

Relationship management

Communication skills

Problem-solving

Tools

Microsoft Office

Job description

Lead. Coach. Drive Results.

Are you an experienced claims leader who thrives on developing high-performing teams, improving operational efficiency, and delivering exceptional customer service? We are seeking a Mechanical Claims Manager to lead a dynamic claims organization dedicated to providing best-in-class support to customers, dealers, and agents.

In this role, you will oversee claim senior adjusters and adjusters while ensuring timely and accurate claims administration. You will play a critical role in team development, process improvement, performance management, and strategic business initiatives that contribute to organizational growth and client satisfaction.

What You'll Do

Leadership & Team Management

• Lead, mentor, and develop a team of claim professionals.
• Recruit, hire, train, and onboard new team members.
• Establish performance expectations and provide ongoing coaching and feedback.
• Conduct performance reviews and support employee development plans.
• Foster a collaborative, customer-focused, and results-driven culture.

Claims Operations

• Ensure timely, accurate, and compliant processing of mechanical claims.
• Oversee claim setup, adjudication, and resolution activities.
• Provide guidance on complex claims and escalated customer situations.
• Maintain compliance with contract provisions, company policies, and fair claims practices.
• Monitor service levels and team productivity to ensure performance goals are achieved.

Customer & Partner Relationships

• Deliver exceptional service to customers, business partners, agents, vendors, and internal stakeholders.
• Manage escalated inquiries and support key client relationships.
• Collaborate with underwriting, sales, and operational teams to drive positive outcomes.
• Respond to regulatory, BBB, and Department of Insurance inquiries as required.

Process Improvement & Business Support

• Analyze operational data and performance metrics to identify improvement opportunities.
• Support claims policies, procedures, and quality assurance initiatives.
• Participate in product development efforts and new product launches.
• Contribute to continuous improvement projects that enhance efficiency, accuracy, and customer satisfaction.

What We're Looking For

Required Qualifications

• 5+ years of claims or claims administration leadership experience.
• 2+ years of call center supervisory or leadership experience.
• Proven success in coaching, mentoring, and developing teams.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office applications, including Outlook and Access.
• Self-motivated with a proactive, goal-oriented mindset.
• Strong organizational, communication, and problem-solving abilities.
• Commitment to operational excellence and continuous improvement.

Why Join Us?

• Lead a talented and growing team.
• Make a meaningful impact on customer and partner experiences.
• Collaborate with leaders across the organization.
• Influence operational strategy and process improvements.
• Opportunities for professional growth, leadership development, and advancement.